NBA Automotive 34 Ritter Street, San Rafael, CA 94901

"My Jeep broke down literally across the street from this business. They saved me from a tight spot, gave me a great deal and were so honest. First, Rey came right over to give me a jump so I could get my car out of the business entrance I was blocking and limp over to their garage. He immediately diagnosed the faulty alternator and possible battery issues. It just so happens i only *look* like a clueless millenial chick, but really I've been learning to work on my own classic car project truck for the last 2 years, so I fully understood the problem and cost to fix. What they ended up charging me was barely what it would have cost me to go buy the new alternator and battery at retail prices and replace them myself. Then, when I went to go pick it up, the owner Fernando texts me, "Oh, by the way, you didn't need a new battery after all, so please get your refund when you pick up." So honest!! I'm so impressed. Even though I can do a lot of things myself, I'm going to take the Jeep back to these guys if it needs anything because it's that good of a deal. I highly recommend them to anyone, but especially other women who might feel uncomfortable at car repair places. All the stars."

"my service at this place was the worse after taking 8 hours to make a simple repair that takes one hour. the technitian (owner) made several damages to the vehicle by place the wrong nut on one of my tires stripping the wheel bearing poles and creatting a second repair issue that the vehicle didn't had priorly and after claiming to repair the vehicle. Also attempted to cover the new problem and the original problem by just erasing the check ingine light and not telling me that he placed different nuts on the wheel bearing. Charge me close to 700.00 dollars and the owner would not take resposability of his actions. The new repairs now are close to 1200.00 dollars."

"I went to North Bay Automotive in desperation and not so great financial circumstances. They were beyond kind and understanding. I was and still am humbled by just how much compassion they showed me. I was taken care of with nothing more than handshake as initial payment and I got my car fixed and was on my way. I will always come back here for everything car related. RESPECT and QUALITY of service is EVERYTHING and NORTH BAY AUTOMOTIVE gave me both."

"I went to these people with desperation and not in the best financial circumstances. They were beyond kind and understanding. I was and still am humbled by just how much compassion they showed me. I was taken care of with a smile and a handshake in addition I got my car fixed and was on my way. I will always come back here for everything car related. Respect and quality of service is everything and these people gave me both."