Costco Tire Service Center 4801 Central Avenue, Richmond, CA 94804

"Had a flat tire this morning - AAA filled it with air and sent me to the tire shop for what they believed was a quick repair. Headed to Costco since my tires are under warranty there - had to "walk in" as appointments are only available 3+ weeks out, which isn't a viable option for repairs. Waited 7 hours before giving up and asking for my keys back - the woman told me my car was next, but it would be at least another hour. I appreciate they're busy, but they need a better approach for quick repairs that the company is responsible for - it seems virtually impossible to get a warranty repair. I went to another tire store on the way home and had a repair in 15 minutes."

"I called yesterday for a possible walk-in opportunity, and they asked me to come by tomorrow. I purchased the tires from them, and they even checked the order number and confirmed that they have my tires. However, after waiting for an hour today to get my tires replaced, the staff member informed me that tire replacements can only be done by appointment. Now, I have to wait more than two weeks, not to mention the time today that I've already wasted waiting. They are extremely unprofessional and do not even remember what they said yesterday."

"I consider a three-star rating as average. While they perform commendable work, there are a few notable aspects that require attention. Firstly, due to their attractive deals and excellent service, securing a convenient appointment time that aligns with my schedule can be challenging. On average, scheduling an appointment with them typically necessitates approximately one week's advance notice in most cases. It appears that there is no designated staff member stationed at the front desk to assist customers. The individual who provides assistance is frequently seen moving back and forth into the service bay. This results in extended wait times and the formation of queues for customers seeking service and answers to their queries. Furthermore, I am dissatisfied with the absence of a comfortable waiting area for customers awaiting their vehicle's servicing. Waiting outside in varying weather conditions or within the food court area, with passing Costco shoppers, is less than ideal. It would greatly enhance the customer experience if they were to construct a supplementary waiting area adjacent to the existing one, particularly beneficial for customers enduring longer wait times during vehicle servicing."

"Because I don't have an appointment for my flat, (who would have figured?), it may be all day to wait for a turn in line after other walkins. Really? Where is management and customer service? No guarantee it can be fixed today, but they close in 5 hours."