Big O Tires,

12952 San Pablo Ave, Richmond, CA 94805, United States

"I purchased an alignment off of Groupon, I walked in after calling and they said it’s okay to do so. I complained that the steering wheel shakes speeding and the car pulls different directions. They said it’s probably not an alignment but they’ll see. I waited. Then they told me they were done with the alignment. Okay…. I drive off and still is doing the same thing. I called to let them know and ask what do they think, they said it has to be a balance issue, and to come in they’ll take care of it at no charge since I just paid for the car to get taken care of. Okayyyyyy. I show up, and they’ll tell me it will be 30 dollars because it’s a balance issue. I said but you guys said no charge, they said still 30 dollars. I have the money but it’s the principle. On the receipt states my complaints. They didn’t bother to test drive it, even after the alignment, to make sure whether it was this or that. If they would have did so, then we would know, okay balance issue, but instead I paid for something I didn’t need, then had to pay more after being told differently. If they knew from the beginning I didn’t need an alignment, they sure did still take my money for an alignment. It had to of been the easier 72 bucks they made today, and the 30 after blindsiding me, that’s only because I’m tired, I don’t have the energy to tell businesses about their customer service skills. But I’ll tell yall about it. The balance fixed my issue. But I’m not going back there again."

"New quality tires and a warranty is worth the expense. Especially if you've got a work truck and do dump runs regularly. Just sayin"

"I took car in for alignment. After alignment was done car was still pulling, so I took it back a week later. They redid the job, but unfortunately I have to retake it back since it's still pulling to the left. I will be retaking car back and hopefully they can fix it this time. The crew there is helpful and knowledgeable."

"Very helpful and fast. They discovered my brakes and fluid were a mess and changed both in about 90 mins! Now they work like a dream. Highly recommend."