West Kearny Mesa Automotive & Transmission 8027 Balboa Avenue, San Diego, CA 92111

"Everyone was super helpful and kind. They did everything they could to get me the best price for my repair. They explained the repair to me and also gave me some tips to keep an eye on the issue in the future."

"Great people and a very nice facility. The free ride there and back was unexpected, extremely convenient and very pleasant. I, reluctantly, knocked one star off the rating because Joseph agreed to check and repair a problem with the wind deflection panel under the front, right fender but it was not repaired and it was not mentioned when I picked up my car. I should have checked it before I left but it was late and I wanted to beat the traffic so it is partly my fault. Next time I'll be sure that everything is written down before I leave. Bottom line; I have two hybrids and I will be using this organization to take care of both of them. I will be back."

"Visited this location a couple days ago and this is my review: **This was my second visit to this location and both times my vehicle was kept all day for basic services (8am-445pm).** Service - Very poor! Made an appointment for a basic oil change and the service tech told me to drop my vehicle off at 830am. When I arrived they were not busy and had maybe 2 vehicles in the garage and barely any in the parking lot. Didn’t pickup my vehicle until 445pm (8+hrs) and I had to call myself. Normal service time for an oil change is approximately 2.5hrs, and the service manager even confirmed this. When I arrived, again same situation…. Only 2 vehicles in the garage and almost an empty parking lot. There was traffic on the freeway so I drive slower than usual home. The next morning, I drove into work on the freeway at regular speed 65-70mph and my vehicle was shaking. I drove it a second time later that day and the shaking was constant in the front and rear of the vehicle. I called a Joseph (Service Manager) and he said if I bring it back for an inspection I’d have to leave my vehicle all day again. I told him I’m not doing that 2 days in a row that I have work to do and my vehicle was not driving like this before their service. I told him that I wanted to speak to the supervisor and he denied my request saying he was the manager. I told him I’d like to speak to the supervisor above him and he evaded my request trying to bargain with me. I took my vehicle back for an inspection that day and it took them surprisingly 3hrs to assess my vehicle. Joseph, called who he thought was my supervisor but was actually the coordinator for automotive accounts and explained to him the situation before calling me back. Joseph then called me to let me know there status of my vehicle and he told me the tires were to blame and they don’t do tires at their shop. I asked why did you rotate them? And I got no response and he continued to blame the tires for the issue saying they were out of balance or old. I explained to him I recently replaced all 4 tires a few months ago. The next day I returned to my tire shop to find out that Joseph didn’t know how to read the tires and in fact they were brand new tires. And his technicians knocked my vehicle out of balance with the rotation of the tires. In conclusion, I will not be returning here for any services and I hope you won’t either. They are telling customers they need to leave their vehicles all day so it gives them the convenience to pick and complete the higher ticket services leaving the lower budget services towards the end of the day. I checked the better business website and this location has been in business for 9yrs and the company is under a sole proprietorship which means they are pocketing all the profits."

"For years I have seen the commercials and listened to the radio show on Saturday mornings. When my regular shop(s) let me down I felt like I could trust these guys so I gave them a shot. I was so pleased with their service and the price I wanted to do jump in the air happy dance! This is my new shop."

"I really like the up-front inspection list that West sends me prior to performing their services. Joseph (front desk) is very professional and respects my decisions regarding any additional services that I approve (or not) for my cars. One thing continues to bring your marks down in my eyes: On a past visit, the air filter wasn't secured to its housing and screws were missing. This was resolved by West, but at an inconvenience to me as I had to bring my car back, costing me a couple hours from work. I regret not inspecting my car after my most recent visit almost three weeks ago. Yesterday, I discovered that the brake fluid cap was not placed onto the brake fluid reservoir - it was sitting just underneath the windshield wiper. I had spent well over $1100 on services only to discover that the simple task of replacing a cap was not performed. What does this say about the major service done on my car? I have recommended West to family and friends for the reasons stated above. I like and agree with your values. However, I cannot ignore these lapses."