Steve Madden

"I had an extremely unfortunate experience at this particular store location. During a simple exchange for a smaller size, there was a significant delay without any explanation provided. Several employees were involved in trying to assist with the exchange. After patiently waiting behind this counter for over 15/20 minutes, I politely inquired about the delay and expressed my concern. I simply asked what the problem was. Regrettably, the person who appeared to be the store manager responded in an extremely rude and condescending manner, asking if I wanted to be charged more. This unexpected behavior left me and my sister utterly shocked. To make matters worse, the surrounding employees found amusement in his response, which further added to my disbelief. The manager then went on to ask if we had somewhere else to be, which we did. Considering it was the day after Christmas, it was understandable that we didn't want to spend an hour standing in Steve Madden. I am still taken aback by the manager's behavior and attitude. He was seemingly rude to his employees as well. As a result, I have made the decision never to return to this location, and I cannot recommend it to others either."

"The rudest manager I have ever encountered. He was rude to his employees in front of customers, and it took him and his employee 30 minutes to complete 1 exchange. The exchange was for the same shoe, just in a smaller size. As my sister and I were waiting, my sister simply asked what was causing the confusion, to which he responded, “We’re trying to get the prices to match. Would you like me to charge you more money?” He then proceeded to ask, “Do you have somewhere to be?” as if not wanting to stand in Steve Madden for the rest of eternity is unreasonable. The employees laughed as he gave attitude to my sister and I. They were all unprofessional, rude, and incompetent and acted as if doing their job was an inconvenience. I hope he gets fired."

"I suggest to get only in-stock items from this location. They had to order my size from somewhere else and I paid extra for express shipping. It shouldve arrived to my doorstep, but instead it got delivered to their location. I wouldve been ok to pick it up, but nobody ever contacted me - not thru phone, not thru SMS, not even thru email."