SKECHERS Retail

"The in store customer service at Skechers Union Square SF is horrible. I visited the store on 1/18/2024 at night around 5:45 pm. The male sale shows no effort helping the customers and he starred at the shoes i had for entire 3 minutes without saying anything. His attitude made me feel like I owe his money or he just simply does NOT care about his job. I highly recommend people shop online and have it delivered to your place instead of shopping in person at this location. Afterall, the products are exquisite and comfortable whereas the customer service is not so much."

"The staff here are very unwelcoming and unhelpful. Three staff members stood huddled together at the entrance of the store, chatting with each other and ignoring customers. Once I had picked out some shoes to try on, I approached the group and waited a bit as they kept chatting with each other before saying “excuse me” to get their attention. The sales associates made me feel like I was inconveniencing them by asking for their help. I did end up buying a pair of walking shoes, but they cut into the back of my ankles badly and made them bleed after only wearing them for a few hours."

"Completely inept sales team, they don't even know the size chart for kids. 30min to try on 3 different models. They just don't know what they're doing and don't want to work. Good luck selling shoes guys."

"A fine brand, exceptional shoes, but strange in-store service. The sales assistants disappear for hours to find models, and become irritated and judgmental when an adult asks them for a size from the children's department. Do you have to buy the most expensive adult model to get the best service?"

"Was looking for light weight water proof shoes and the helpful salesperson gave me some options, but unfortunately most of them were in the hiking boots category. I was looking for casual walking shoes that can be use daily walk while can also use to go to dinner or clubs in. The like the light weight causal shoes, like the way they look and feel."