Vans

"I had such a great experience, the associate was named Andrew and he was soo helpful. My kids were so grateful we need more people like him thank you so much if you guys see this!"

"Great customer service at this location, Andrew was very helpful with my purchase today. The store is very organized and clean, would definitely recommend this place."

"Awesome sale in progress. The associates were super friendly and extremely helpful locating the correct size and style. Definitely will return to this awesome store."

"I really Like vans but I have a bad experience at this location. The moment I walked in the guy asked me if I had any questions I didn't have a chance to get into the store or to look at the shoes. Then he asked me a bunch more times and I had to tell him I have to look first before I have any questions you didn't give me a chance to look. Meanwhile he's standing right behind me making me think that he thinks I'm going to steal. People like this make me think that they think that I'm stealing and I see this as harassment. I ended up buying the shoes only after I left the first time and went next door to Tilly's and they didn't have anything I wanted. This made me feel uncomfortable and like I was being harassed and I wanted to show him my cash app account and floss on him. And I probably would have bought more if I didn't feel like just grabbing what I needed and getting the hell out of that environment .this kills the shopping experience and when you make the wrong people uncomfortable they're going to leave poor reviews and not buy from you again. My goal with leaving this review is that management can address this issue because if I was made to feel uncomfortable who knows how many other people have felt the same and decided to either not buy anything or not spend as much money as they were originally planning to just like me. if management sees this review the name of the associate is Matt. It's on my receipt.Hopefully they address this to help improve the shopping experience for customers in the future and if they don't it just shows they really don't care. Other way I'm never coming back to this location again. And I don't steal I leave poor reviews when I have negative experiences."

"Worst customer service I've had in a while. I asked Gwen if she could help me order a size in the store she said "why don't you do it on line what's the difference?" I'm a single mom trying to order shoes in the store for me kid. Stressed to the max and my husband recently died. I'd of liked to receive help and not an attitude."