Pottery Barn 800 Stanford Shopping Center, Palo Alto, CA 94304

"At the end of the day, the table looks good so I guess I got what I want. However, the process has been unimpressive for a higher end store. To start I waited 90 minutes to get helped until I walked up to an employee and essentially said “I’d like to buy that table.” When I was buying the item the salesman told me while doing white glove service was an option, it was really easy to put together so I really didn’t need to do it and can have it shipped, so I let him talk me out of white glove service. While I don’t mind saving money, it would have been worth mentioning that the table came in a 115 pound box. Thankfully I’m strong enough to move it but I feel like his definition of easy was a bit unreasonable. The item just got shipped and while overall it looks good, I saw a few problems. First, one of the washers was the wrong size so I have to wait for another one that won’t get in for 7 to 10 business days. Second, there were a few scratches on the table. Not enough to make me return it, but definitely annoying all things considered."

"in store experience was not great. The design consultants are under staffed. Team wasn’t able to complete our order. We waited for 1+ week and no update…"

"Showcase of all things pottery barn style. Furniture is fashionable, stylish and trendy but often built to mediocre standards. If you buy into the style, you can give your living area a contemporary, cool-right-now look, but like most fashion, the pieces won't be something you hand down, but rather sell in a few years on Facebook. Drawers in the vanities are stiff and the slow close mechanism often stops the drawer from closing entirely. External "wood" finishes look nice but often feel artificial if not downright plastic-y. Wooden chairs, soft goods and accessories generally fare better."

"The store was beautiful the service was not, very hard to even get acknowledged let alone helped. Jill seemed too busy with here own agenda to care. Couldn’t be bothered to help me find what I was looking for and sent me upstairs to find it then proceeded to make phone calls. She was very rude, curt & not friendly at all. I was shocked she even worked there as my past PB experiences have never been this bad."

"Terrible customer service! They charged $249 for delivery, but the sofa came without supporting legs. Called several times, the customer service just simply asked me to wait. The sales lady who helped me with the purchase ignored my message. So I waited another eight month for the missing legs."