REI 1338 San Pablo Avenue, Berkeley, CA 94702

"2 clerks wouldnt accept my shoes I wanted to return, I bought them last october, not 100% satisfied, want to return. They said I could speak to the manager but they would probably say the same thing. Looking up the return policy, it says: "We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund""

"Love REI but feel if they are going to sell dog items they need to let dogs come into the store. They want to profit from the sales but wont let them in. It is a very old school to not let your family members (dogs) go shopping with you. I am annoyed every time I walk in and see that no dogs sign on the front door. Most other stores let you shop with your dogs. Will stay away until this changes."

"The company has gone Corporate. They care more about making money, and selling memberships over taking care of customers. Wish i could give zero stars. There is a reason this store, and others thathave followed, unionized. The management at this corporation is awful, by design. They hire externally and have fired most long tenured employee's. There is no more outdoor culture, and inspiration from knowledgable staff. The advantage they had over other retailers was great customer service...that's it. But after eliminating their Sales lead position whuch was the part of the management team that essentially ran the sales floor and wrre their best experts, the company is just another Walmart. Don't be fooled by the 'Co-op', there are better places to shop that give you that 10% back instantly with membership like Sports Basement. One of REI's goals is to sell Credit Cards!! Not just membership. Shop local, shop Sports Basement."

"I forget how much I dislike going to this store, until I go in again. The employees aren’t knowledgeable, they are often condescending, and the company just doesn’t sell quality gear. 2 stars because they consistently have outdoor gear that works on short notice, which I appreciate."

"If you are searching for the best in outdoor recreational gear, be that bikes, snow, hiking, camping, or what have you, this is the place to go. Join the coop to get discounts and cash back. I went for Merrell hiking boots and hiking pants and found just what I wanted with help from friendly sales people. Recommended."