Polo Ralph Lauren Factory Store 20 City Boulevard West, Orange, CA 92868

"Surprised the shop was so dirty. Prices are not worthy."

"We were trying to refund for the wrong size hoodie and polo shirt BUT there’s a white bald guy with beards, he hostile rude and disrespectful. He tried to make up excuses to me so that to trouble me as much as possible even though I have our receipt and tags. He refused to provide us service. DO NOT GO TO THIS STORE IF YOU HAVE OPTION."

"Customer service fails on just about every aspect of a retail store. Spoke to management, then I understand why the service is atrocious. Terribly managed direction. Save your time, shop and/ or special order at Macy's or a different store which carries this iconic brand."

"MUST check your receipt before you leave the store. I came here on 21st august 2022 at 6:40pm. I was greeted by a lady staff when I was entered the store and she told me that non-locals (basically tourists) would get an additional 15% off the discounted/ indicated price. What upset me was this guy at the cashier - he gave me the worst service ever. He’s dishonest, impolite and overcharged me by around 50USD. I bought 4 tops and realised the amount charged to my card had exceeded the amount I calculated before I make the purchase. When I clarified, he was reluctant to serve me and insisted that the 15% discount is only given if I had provide my email address earlier (he didn’t even ask me for one when he processed the transaction so how would I know?). I had to break it down to him that he overcharged me and requested that he void my previous transaction. Only then, he processed the refund reluctantly. If I hadn’t done so, I would have overpaid. Never coming back to the store again. If you intend to come here, make sure to check your receipt before exiting the store!"