Polo Ralph Lauren Factory Store

"Surprised the shop was so dirty. Prices are not worthy."

"We were trying to refund for the wrong size hoodie and polo shirt BUT there’s a white bald guy with beards, he hostile rude and disrespectful. He tried to make up excuses to me so that to trouble me as much as possible even though I have our receipt and tags. He refused to provide us service. DO NOT GO TO THIS STORE IF YOU HAVE OPTION."

"Customer service fails on just about every aspect of a retail store. Spoke to management, then I understand why the service is atrocious. Terribly managed direction. Save your time, shop and/ or special order at Macy's or a different store which carries this iconic brand."

"MUST check your receipt before you leave the store. I came here on 21st august 2022 at 6:40pm. I was greeted by a lady staff when I was entered the store and she told me that non-locals (basically tourists) would get an additional 15% off the discounted/ indicated price. What upset me was this guy at the cashier - he gave me the worst service ever. He’s dishonest, impolite and overcharged me by around 50USD. I bought 4 tops and realised the amount charged to my card had exceeded the amount I calculated before I make the purchase. When I clarified, he was reluctant to serve me and insisted that the 15% discount is only given if I had provide my email address earlier (he didn’t even ask me for one when he processed the transaction so how would I know?). I had to break it down to him that he overcharged me and requested that he void my previous transaction. Only then, he processed the refund reluctantly. If I hadn’t done so, I would have overpaid. Never coming back to the store again. If you intend to come here, make sure to check your receipt before exiting the store!"