New Hub Auto Service

"Helped by the sales manager Jason who was very friendly, knowledgeable and professional. Serviced all 4 brakes an hour ahead of schedule at a fair price. Saved at least 2-4 hours compared to the dealership. Love the 1 year, 12,000 mile warranty. Nice waiting area to relax and watch tv/movies while waiting."

"I went in for an inspection on my Toyota Highlander. Was met by Jason and he was great help. Got in earlier than my 3pm appointment and got started on the car immediately. It took less than an hour for them to get my car back. There's a nice waiting area with free coffee and seating to keep you comforable while you waitied. At the end of it, he gave some recommendations without trying to push for other unnecessary add ons. Genuine guy. Id definitely be coming back to get my car looked at for any other issues."

"I went to New HUB for a oil change. Itwas the best experience I have ever seen inside and outside. From the moment you stepped in door. They treat you as it you was part of their family. I like to see other shops treaded their customers the same way; that's why I recommend to New Hud to all of friends"

"I found New Hub Auto Service by browsing during a roadside emergency while waiting for a tow. While traveling home to San Diego from Palm Springs, we called several local businesses in search of a shop to tow and repair my vehicle. Jason was professional and asked good questions about what happened and was honest with timeline for diagnostics. When we arrived by tow truck, he was just as professional and helpful. He was hospitable and offered us water after 3 hours on the freeway shoulder in the heat. Jason called me the very next day with the diagnostics report, sooner than he promised. If I ever meet anyone who lives near Menifee, I will definitely refer New Hub Auto Service!"

"Feel like risking your life? Was referred to this business by America's Tire in Menifee for a wheel alignment after purchasing new tires. During the alignment process we were convinced that the car needed new lower ball joints and tie rod ends. Figuring that this is important for the safety of my family, I opted to do the repair to the tune of $1000. Three weeks later while wife is leaving home, she hears a "thunk" and the steering isn't responding correctly. She immediately stops the car and I come out to investigate. The drivers side tie rod completely has popped out of joint. It hasnt bent, failed, or been damaged , other than the tire rub when it popped out, but just OUT! It's like they forget to bolt the dam thing back into place. Fortunately she was driving at low speed or this could have been CATASTROPHIC! I've worked on cars my whole life and would have normally done this job but just did not have the time for it. I regret it. THERE IS ABSOLUTELY NO EXCUSE FOR THIS TO EVER HAPPEN! Avoid this business AT ALL COST!! Update 2/15/17 So had the vehicle towed back to New Hub on 2/13/17. Arrived right at closing time. Spoke with Josh, the service manager. He was extremely apologetic. He made no excuses for problem other than the technician had been fired; not for the error on my vehicle, but for unrelated, poor work performance. He assured me that the vehicle would be thoroughly inspected and repaired. Picked up the vehicle today and spoke with Rafael, the owner. He was also very apologetic and realized the magnitude of the error. He showed me the parts he had replaced. While the explanation of "defective parts" seemed reasonable, a competent mechanic would know that way these parts were installed would lead to failure. I would like to thank Josh and Rafael for being honest, apologetic, not making excuses, acknowledging the problem, and remedying the problem. HOWEVER, I cannot recommend this business nor will I change my rating based on the fact that the lives of my family, as well as other peoples lives on the road, were placed in jeopardy."