Walter's Mercedes-Benz of Riverside Service Center

"I had the most pleasant experience at Walter’s Mercedes Benz. I was greeted with a smile the moment that I arrived. I had a sleeping baby in the car and Kelly went above and beyond to help me without me even having to take him out and wake him up. She allowed me to stay where I was while she went back and forth from her office to my car multiple times to take care of us. I literally left in tears from her generosity and willingness to help any way that she possibly could. If I could give ten stars I most definitely would."

"If I could give more then five stars I would, that is the type of service Alejandro Ramirez provides for guest at Walter's Mercedes-Benz. Mr. Ramirez was courteous and patient when it came to explaining what my car needed and a breakdown of the price. He accommodated me and made me feel appreciated for my business. I will surely be coming back to this location for my next service."

"Took my car in and was lucky to get Alex Ramirez as my service advisor. First time there so didn’t know what to expect, but Alex was there every step of the way. He was very prompt, knowledgable, and explained everything in detail of what service my car needed. Awesome customer service. I would definitely recommend friends and family to take their car and ask for Alex."

"I recently had the pleasure of working with Ross Geiger, a service advisor at Mercedes, and I am beyond impressed with the exceptional service he provided. From the moment I walked into the service center, Ross greeted me with a warm and friendly demeanor, instantly putting me at ease. Ross went above and beyond to ensure that my experience was seamless and stress-free. He demonstrated an impressive knowledge of Mercedes vehicles, answering all my questions with expertise and providing valuable insights into the maintenance needs of my car. It was evident that he takes great pride in his work and genuinely cares about the satisfaction of his customers. What truly stood out was Ross's commitment to customer service. He kept me informed every step of the way, providing regular updates on the status of my car and explaining the recommended services in a clear and understandable manner. His transparency and honesty were refreshing, and I felt confident that my vehicle was in the best hands. Additionally, Ross took the time to discuss preventative measures and tips for maintaining the longevity of my car, which I found incredibly helpful. His dedication to ensuring that I had a positive experience did not go unnoticed. Overall, my interaction with Ross Geiger was nothing short of outstanding. His professionalism, knowledge, and genuine concern for customer satisfaction set him apart. I left the service center not only with a well-maintained car but also with the assurance that I had received top-notch service. I highly recommend Ross to anyone seeking a service advisor who goes above and beyond. Thank you, Ross, for making my visit to Mercedes a truly exceptional one!"

"Enrique Velez was amazing!! He got our convertible e350 in for service and repairs ASAP and was able to get us a courtesy car as well!! His service skills are a 10+++ we will definitely make our next appointment and purchase through Walter’s Mercedes"