Walmart Supercenter

"Urgent Call for Improvement: A Disheartening Experience at Moreno Valley Walmart Dear Walmart Management, I am writing to share my recent experiences at your Moreno Valley location, which, regrettably, have been far from satisfactory. Having frequented Walmart stores across nine different states and numerous locations within California, I am disheartened to report that this particular store falls significantly short in both customer service and cleanliness, making it, in my experience, the least commendable Walmart I have encountered. One of the most glaring issues is the scarcity and poor condition of shopping carts. On multiple visits, I found fewer than ten carts available, most of which were barely usable due to malfunctioning wheels or being unhygienically covered in what seemed to be organic substances. This initial inconvenience is a forewarning of the overall neglect I've observed in the store. My attempts to make simple purchases have been met with unnecessary hurdles. For instance, acquiring eye drops and a handkerchief turned into an ordeal involving excessive wait times and a lack of assistance from staff. On one occasion, it took over eight minutes for an employee to unlock the eye drops, followed by a further delay and dismissive service when trying to access a handkerchief. Such basic items should not require an arduous wait or encounter with unhelpful staff. The practice of locking up low-cost items, while understandable for high-value goods, seems excessive and suggests a misallocation of resources. If theft prevention is the concern, perhaps a more efficient solution would be to invest in better security measures or increase staff availability, rather than inconvenience customers and hinder the shopping experience. Comparatively, another Walmart located just six miles south offers a stark contrast in customer service quality, prompting me to prefer the longer drive for a more pleasant shopping experience. This discrepancy highlights that the issues at the Moreno Valley store are not universal to Walmart but are specific to this location's management and operational standards. I urge you to address these concerns promptly. Improving staff responsiveness, ensuring the availability and cleanliness of shopping carts, and reevaluating your security measures for low-cost items could significantly enhance the customer experience at the Moreno Valley Walmart. Your customers deserve a shopping environment that is convenient, clean, and staffed by helpful, attentive employees. I hope to see positive changes in the near future. Sincerely, A Concerned Customer"

"Restroom in this place is filthy and out of tp. They need to keep up their cleanliness."

"I shop here daily the lines are always busy they have a lot of open registers but insist on self check out with one or two cash pay the rest card. Customer service here is at times non existent. I just go because it's convenient. The Rally Burgers is good tho."

"Lots and lots of people at Walmart yesterday and lines were not moving at all. But we got through it and I scored on laundry soap "TIDE ALL IN ONE"❤️❤️❤️❤️ ❤️ for $13 and some change."

"Extremely long lines. Seems understaffed the way things are generally disheveled."