American Tire Depot 310 North Tustin Street, Orange, CA 92867

"What happened to the quality service? I have been here before, and the staff was friendly, helpful and they got the job done efficiently. I came back because I was satisfied with previous experience. This time, my mother took my car in for an oil change (I am getting over a cold) my appointment had been set for 1:30 PM. She was there on time and dropped the car off, she went to sit at Winchell’s donuts next store while she waited. To my utter shock, she called me an hour and a half later to tell me the car was still sitting in the lot. At approximately 3:10, they finally brought my car in for an oil change. My very patient mother ended up waiting there for over 2.5 hours AFTER I HAD MADE AN APPOINTMENT. Make that make sense? I am very dissatisfied and offended at their time management. Do not offer me a 1:30 appointment and then service my car hours later. I will continue to post on yelp, nextdoor, and any other place I can leave a review until this is resolved."

"Mathew was empathetic, patient, had great customer service, and exceptional follow-up skills. I was a walk-in and hadn’t been to this shop in years. They treated me fairly, committed to what they said they would deliver, and I’m a happy customer. Highly recommend!"

"Today they fixed a staple in my tire. They did a quick perfect job even though they were very busy. I have been going to these guys for 20 years and they have replaced the tires and other work on my car cars They always give good service. I love these guys. Today the manager was very good professional and got the job done much quicker than I thought it was gonna be done. I really appreciate them."

"Absolutely stellar experience at American Tire Depot, and I can't emphasize enough how Matthew elevated the service! Following a freeway tire incident, I opted to replace all tires, and Matthew's exceptional customer service truly shone. From his friendly approach to efficient checkout assistance, he made the experience memorable. Reasonable pricing, quick service, and the added touch of my car being parked inside overnight – all factors that ensure I'll be returning. Kudos to Matthew for making it a standout visit! Highly recommend!"

"I had a great experience with the customer service at this tire shop! Adrian was extremely helpful and understanding of my budget. Instead of trying to pressure me into buying an expensive tire, he went above and beyond to find one that fit within my price range. Initially, they didn't have any tires in my budget, but Adrian made some calls and managed to find one that was closer to what I was comfortable spending. But it doesn't stop there! When I called back to book an appointment, he surprised me by informing me that he had made even more calls and found an even cheaper option. It arrived quickly, which was fantastic since I needed the tire urgently before leaving for vacation. When I arrived at the shop, they took me in right away, honoring my scheduled appointment time instead of making me wait as many other places tend to do. I was in and out within thirty minutes, which was incredibly efficient. I was pleasantly surprised that the tire I received was from a trusted brand and not some unknown knock off. Despite going for a lower price, it was still a high-quality option. This was definitely a plus for me! Based on this experience, I will definitely be returning to this tire shop for all my future needs."