HomeGoods

"Love, love it there. Greatest boys. So fun to go through and find diamonds amongst jewels."

"First, let me say that I’ve been going to the Encinitas Homegoods since it opened over 20 years ago. I love this store and have supported this store (even through Covid when they were so short handed). Their staff has always been pleasant until today. I went in to make a small return and then to shop and browse like I’ve done hundreds of times. The cashier was a sweet girl and went to go get the manager because I didn’t have a receipt (which has also happened a handful of times). The Homegoods sticker was clearly on the item and there was no damage to the item. The manager who I’ve never seen before, was a short man with long hair and who has ZERO customer service skills. He was rude and nasty, and said he couldn’t except the item back because I didn’t have a receipt. I said this has never happened before but he just walked away. I was stunned. Their policy in the past has been a store credit which is fine because like I mentioned, I shop in this store all the time and spend thousands and thousands of dollars every year. The cashier was so embarrassed and said I’m so sorry over and over again. Needless to say, I left and did not shop nor am I sure I will continue to shop in this store any longer. By the way, the item was only $16.99 so it’s not a big deal but the rudeness and unprofessional demeanor made me sick to my stomach. This store has always been a therapeutic place for me to kill time and it won’t feel the same moving forward."

"Came in this morning around 10:30am to make some returns and I stood at what I thought was the line for returns since there was a sign that mentioned the return policy and had a retractable belt barrier, close to the first cash register. The lady at the first cash register just stared at me and gave me terrible looks, didn’t greet me or anything. I’m not sure if she was having a bad morning or something but I’ve never felt so uncomfortable by an employee there and I don’t believe I did anything that warranted that behavior towards me. I continued to stand there a bit confused because I noticed that she was taking customers from the purchase line, meanwhile she was still giving me these stares. I, then, asked her if this was the line to make a return, and she answered me that I had to form in the purchase line, and so I did. Again, I don’t understand what was her hesitation, if there was any, in helping me out. Terrible customer service on her behalf."

"Super clean and very nice staff and management! Great area"