Spectrum Store

"I switched from Verizon to Spectrum. I'm not thrilled with the in store customer care. 1st off, this particular store was unusually hot. 2nd The waiting time is really long. The techs have a lackluster attitude on trying to get the customers helped. customer service is poor. The technician who called me up acted like I worked for him. Like he was annoyed, I was in his presence. It's not a good look on part of Spectrum on hiring clowns like that."

"I'm a business owner so I'm busy. I came in and bought a new phone, and was told everything was good to go. I had stressed i had a busy day ahead and that i really hope everything is ok. On trust i left to get the day done. Not only was my phone not receiving or able to make calls. I had to use another phone to go through customer service to find out what was wrong. I had my employee transfer over my old files and data over to the new phone. Do you know how hard it is to operate a business without a phone. It's like missing an arm! Disappointed!"

"Awful customer service from Michael. I’m buying a thousand dollar phone you would think they could upgrade you properly and not have to cancel the order and run your card multiple times. Didn’t communicate all of the fees or any details. I’m never going back."

"The customer service people are very friendly but the corporate needs to clear the confusion. They still have so much billing confusion. Today I called the number on my bill and the lady on the phone said you are now with enterprise. So I got transferred 3 times and finally someone was able to help me."

"We were the very first customers we were polite and kind and the woman who helped us couldn't be more uninterested. Borderline rude we walked out shaking our heads thinking she was about to have a long shift with that attitude. I do not recommend at all"