Shoe Palace,

1 Sun Valley Mall, Concord, CA 94520

"Need a work on customer services, specially cash out workers, very rude. It would be my last visit"

"I really not appreciate with manager of staff that my wife is not fit her shoes and replace or refund it but he doesn’t accepted a new shoes. She didn’t wear that much. I would give him that poor attitude and greedy. We will never buy this ever again."

"I bought two shoes. I literally just left shoe palace the cashier was so rude uninterested, She was preoccupied with whatever else, left me standing looking dumb I thought about telling her never mind and walking out. Which I regret now not doing: I am extremely disappointed with my experience. NEVER GOING BACK!!!!!!"

"I'll give this place two Stars. Due to my line of work I tend to dress in older clothes. So quite often I am judged by my appearance and not my wealth. The young lady working here when my son and I arrived gave me a look and turned away and didn't even speak to us. We looked around my son and I discussed the shoe options and the fact that nobody offered help. So we went across the way where we were greeted and helped out by some nice non-judgmental helpful people and I bought us a few pairs of shoes.."

"I returned some shoes and didn’t want to exchange them for anything else at the time, so the the cashier gave me a receipt for store credit. Since then I’ve tried to use store credit numerous times towards other purchases and every time they tell me they can’t accept any store credit because of a system upgrade. Why is that my problem? This has been going on for months. What kinda company doesn’t accept store credit that they issued to a customer. I even tried emailing their customer service and I get no response. It’s basically like shoe palace has stolen $125 from me at this point."