LightRx - Knoxville

"The staff is wonderful there!! Very professional and friendly and make you feel at ease. They explain everything. Can't wait to go back!!"

"I am still “in the process” of getting pigmentation removal but my experience so far has been great! Jennifer is amazing! 2/27/24 Update-since 1 star review. I have to say Light Rx has been very helpful to continue to address the pigmentation that did not get resolved from the original treatment. A different laser has been used twice now and after this 2nd one, I am finally seeing some improvement. I am very appreciative of their willingness to work with me to get the results I was told could be achieved when I initially made the purchase . And Jennifer is amazing! Update since last 5 star review..... I was told when I went in for the consultation the "package" I needed to purchase would absolutely fix the dark spots on my skin. They had literally JUST opened and lady was very enthusiastic of how great their treatments were. I have had other kinds of laser treatments over the years, with great success for dark spots, so never thought it wouldn't. Anyway, I started the treatments in June, and while Jennifer has been so diligent and kind in giving me additional treatments (because it wasn't working at all) , I am still not seeing any significant results. In fact 2 of the large spots are just as dark as ever. It's just frustrating because I spent my whole tax refund on something that doesn't work. So I am very frustrated to say the least, as I could've spent the money and gone back to something I knew had worked instead of giving this a try."

"I enjoyed going in for heat sculpting treatment on my neck and jaw line. I did see some small results over time. I was very happy with the results from the botox treatments that I received there. However, I am very UNHAPPY because they charged me for a membership, even though I said that I did not want it. Then, they charged me full price for botox, without the membership discount. I was told multiple times that I would receive a $250 refund, but I still never have. I will find another place for any other treatments in the future."

"I do NOT recommend. Unfortunately my results weren’t great. What’s more disappointing is that I was told a manager would get in touch with me to address options for perhaps increasing results, I was willing to work with them considering the time and money I’d already invested. That did not happen. I’ve had to reach out to them to no avail. Also, during my first several treatments, I had to wait 15-40 minutes past my appointment time to be taken in. I had to speak up to make sure this didn’t keep happening. I understand they’re busy and appointments run late but if you have a cancellation and tardiness policy as a business you should behave as the reciprocal of that and mutually honor the client’s time. If the client didn’t honor your policy, you’d fine them while the client has no recourse for having to waste their time? It’s poor business sense and etiquette. If I wasn’t fastened in by a hefty up-front payment, I would have sought another place to get treatments. Though the ladies who treated me are wonderful, I would NOT recommend this place for their overpromise and non-responsive management."

"Because the price was very high, I had a high expectation with the results for acne scar treatment package. I had it 50% discounted for a promotion, but still it was at $3000 for total three treatments. As for the results, there was not much difference at all for my scars when I look in the mirror. And after getting these treatments, I got more breakouts because my skin got very sensitive. I was assured that even the sensitive skin can get this treatments, but that wasn't really the case? I do see the difference of a slight brightness to the skin. otherwise nothing. As for the painfulness of the treatments, it was the worst. It felt like paying someone to get burned and tortured. I had no idea I would be paying $3000 to get tortured. Unlike other places they don't have any money back guarantee or discount if there is no result, so stay away if you wanted to purchase their acne scar treatments. Even they admitted with no result and offered an extra treatment, which they set up an appointment with me, but never got a reminder or a confirmation text. So I didn't even get that. All in all, the staffs are nice and friendly, but their acne scar treatments offer nothing."