Hand and Stone Massage and Facial Spa

"After years of being a member I canceled my membership, long story short I had 2 packages left and scheduled my appointment. I got to my appointment and was told that my 1 hr facial was only a partial facial and 1 hr message. Well, when I was completed my services I was told my 2 packages were expired and not eligible to be used, but if I wanted to reinstate my membership they would honor them. I chose not to, but was told that if I wanted to go home and speak with my husband about I could call in and renew my services and they would issue me free services. Well, my husband died in 2020 so I am guessing he would say it was probably better to walk away at this point because I should not need to speak to my husband for them to do the right thing. To bad because the message was actually good, and my facial was just mediocre, but bad business practices are unacceptable so I will not be a returning customer or promote this franchise anymore."

"I just had a facial with Jillian and she was absolutely amazing. She has a beautiful touch and was so pleasant. ♥️"

"Everyone was friendly, respectful, and attentive. My massage was deeply relaxing and meditative. The atmosphere was professional and soothing. I will definitely return for more nurturing care, and highly recommend Hand and Stone, in Franklin. Thank you for a lovely birthday treat!"

"Save your time and money. My last massage was an awful experience. The woman I spoke to after said this was not her location but she would let the manager know and reach out to me. Never happened. I had a dental procedure yesterday and because I had taken Tylenol today, they said I would just have to reschedule. It’s very disrespectful of someone’s time to assume that they can come back at any time. I have loved hand and stone. Just not this location. Absolutely not this location. One bad experience can be a fluke but multiple bad experiences say otherwise."

"This was my first time getting a massage and I chose the most expensive massage thinking it was going to be great, well to my surprise it was a terrible experience! The 1hr massage was only 45min lol and I even paid an extra $15 to add 30min for my feet. Total of $135 a waste of my money :(( I was having a hard time understanding the lady with the instructions and when I would ask her a question she would say she had already gone over it lol Please do your self a favor and choose a different location. RUN!!"