Firestone Complete Auto Care

"Got wheels installed here. When I went to rotate them I learned that this shop stripped my wheel studs when installing the wheels. They replaced the stud and lug nut with non oem lug nut and rotated tires. Just days after this another lug nut falls off while I’m driving. Don’t trust this shop with your life."

"Oscar was so helpful and efficient and knowledgeable. Together with the manager they worked a great deal for me for four new tires. Thank you!"

"I will not be returning to this establishment. Of course, it is typical for Firestone to offer services that aren’t needed. Sales are important. I get it. But forcing unnecessary services is a totally different issue. I went in with ONE damaged brake caliper. After $2,400 worth of recommendations and a lot of “we don’t know if this or that was damaged or not” I was forced to have a second brake caliper replaced for “ a safety issue.” There was absolutely nothing wrong with the second brake caliper. I was told to either do both brake calipers or they would refuse service. Also when the front desk associate went to speak with the manager about the matter, i heard lots of profanity coming from his office while discussing the issue. After agreeing to have both replaced, we were told that all parts available and it would not take long. Two hours later, we were told the vehicle had not been serviced yet because the parts had just arrived. Very unprofessional. Will not return to any Firestone."

"Bad service. My car is leaking oil after an oil change and even after I took it back to be fixed it is still leaking. Also had another issue related to the tires. Still nice people but different than before so maybe not same management, expertise level, or quality control. I won’t take my car or my wife’s car there anymore"

"While i relied on this specific store for almost three years, it is now under new management and the service was a complete disaster. I came in for a simple oil change, 10 days later i will still waiting on my car. While they claim they did me a favor, they completely covered up whatever damaged they did while under their care, and pretended to do me a favor at their expense. I now have to take the car to the dealership to fix their work. In addition, they cracked my windshield and showed no accountability. Stay away unless you don't care about your car, then good luck. I'm sure they will reply with some clever response, but just go somewhere else."