Wheel Works

"Terrible customer service. Called and booked an appointment two days in advance for a simple tire rotation job that was supposed to take half an hour. Once I arrived, I had to wait for 45min to talk to someone. They said the wait time is 4-5 hours. I asked them why did you tell me the wait time is 30min on the phone? The staff rudely dismissed that and said it doesn't matter that you have an appointment! Feel free to leave!! I'd never take my car to this shop again."

"Wheels works provides better service than skips across the street. Used skips for years but have transition all my cars. Only issues was WW promised to used a coupon and it wasn’t added initially. I felt like the person was trying to get an additional $100 out of me. I had a fair amount of things done and I was the last car to be completed. They told me it would be done around 6. My wife dropped me off at 6:10. I waited until 8PM. However — I’m glad they did the work and it’s done. So hard to complain."

"I've used Wheel Works since I started driving and they've always been reliable. I had a nail in my tire on Monday, and stopped in after dropping my kids at school. Staff was professional and helpful, and they got me in and out quickly for a great price. Such a relief to be back on the road with my tire repaired."

"Seems like they do okay work overall, but they do like to charge you the maximum possible for any job and insist on using only parts they approve. Also if you ever get your tires rotated here there is a 100% chance your wheels will need to be realigned because they mess it up every time. Also sometimes when you take it in for an alignment they will just take your car for a few hours and do nothing with it. I had this happen twice. Would highly recommend the lifetime alignment or just going somewhere else."

"I have never been to a more incompetent auto facility. The service adviser that I originally talked to told me they could not do an oil change on my Jaguar until I told him that another location was able to price it out. When I brought it in, I had an appointment for 10 AM and arrived at 9:15 AM. The service advisor checked me in and told me they were also going to do an alignment. He told me they would have me out at noon. I went to the mall and came back around 11, and they were just pulling my car into the bay. There seemed to be a concern 15 minutes later, and the service advisor never said anything. Instead, he left the facility. When he returned, I asked for an update, and he said they would not do an alignment because I did not have a warranty. The issue is I have a lifetime warranty through Firestone. Every time that I tried getting information, I got attitude. This guy should not be working with the public. Funny thing is, some young cute girl came in and he dropped everything to help her."