Burlington

"I visited this Burlington store about two weeks ago at 10pm, and my experience was alarming to say the least. I witnessed multiple individuals blatantly robbing the store, with one man boldly walking out with six workout bags filled with merchandise. What shocked me the most was the indifference he displayed, simply lifting the stanchion and strolling past the helpless staff who looked visibly upset, who were also powerless to intervene. This incident highlights a critical issue: the serious lack of adequate security measures at the store. It's unfair to subject working staff to such risks of harm from these thieves. The store should seriously consider closing much earlier to mitigate these dangers. Additionally, implementing security guards or installing panic buttons for immediate police response is imperative to ensure the safety of both customers and employees. Overall, my experience at Burlington was disheartening, and urgent action is needed to address the security concerns plaguing this store, if not all stores in the chain."

"not sure why they try to come up with their own return policies at this location. I had to escalate my issue in order to return things i had gotten less than a week before. I had my receipt. All items were perfectly packaged, with plastic seal and with tags ( not discounted /on sale ). I understand people do illegal transactions and returns, but some of us really just need to exchange/return items for various reasons and unless it's printed somewhere or on my receipt, or at the shelves, there is no way of keeping up with "new" policies."

"Sizes on tags are not the right size. Not enough checkouts open. Very busy too. Then to.see security tell people they can't bring shopping cart to.cars. place is mess."

"I purchased some bottles of lotion and ended up not needing to return them. I didn't have a receipt but they were unopened and not tampered with. I was told I couldn't return said items without a receipt. I asked about said policy and where it was documented that this was the case because I've returned items in the past at other locations. I wasn't given any documentation to justify their claims and wasn't offered any other assistance just a dismissal and unwillingness to help. It was not my usual pleasant experience of shopping at Burlington's. Their employees were rude and unapologetic. I won't be returning."

"If you're looking for the "coat factory" keep looking. Very disappointed to learn they only offer coats in October and November. This is more like a Ross now. A nice Ross, with some great selections, though."