Macy's

"I called 16 times before someone answered because the first person I spoke to didn’t know how to transfer me to a different department and claimed the department lead couldn’t come to her phone. Upon my 17th call, I was told by the manager they don’t have the pants I was calling about even though the first representative stated they did while she was trying to transfer me to the department to speak about sizes. I’m confident a fish out of water could function better than the people I spoke with."

"Dear Macy’s Team, I hope this message finds you well. I am writing to express my sincere appreciation for the exceptional service provided by Mr. Derrion, a true gem among your associates at the Macy’s store in Fashion Valley Mall, San Diego. Mr. Derrion played the role of a personal stylist, not only assisting my wife in finding the perfect dress for our vow renewal ceremony in Las Vegas but also going the extra mile to ensure I looked my absolute best in a suit and shirt. He took meticulous care in measuring me to guarantee that my attire would be as perfect as possible. His impeccable taste, attention to detail, and unwavering commitment to customer satisfaction were evident throughout the entire process. Despite the language barrier with my wife, Mr. Derrion’s patience, genuine enthusiasm, and expert guidance made the shopping experience enjoyable for both of us. We left the store not only with exquisite attire but also with a profound appreciation for Mr. Derrion’s exceptional skills and dedication. His role as a personal stylist truly elevated our shopping experience to new heights. Please convey our heartfelt thanks to Mr. Derrion for his outstanding service. His professionalism and personalized approach have left an indelible mark on our hearts. Thank you once again for having such an exemplary team member."

"For a great personal shopper experience, ask to make an appointment with Maurice. I always have a pleasant shopping experience with Maurice doing all the looking for me. He puts me in a nice big room, and I just try on the clothes he brings to me. I always walk away with more clothes than I intended to buy. He respects my price range and finds me great deals!"

"Great sales right now in women section on pajamas, robes. , found some good dress clothes on sale in the men's section."

"The biggest Macy’s in the San Diego area and the most diverse one. I like how they have sections of brands. The most attractive ones are Micheal Korse, Boss, and the perfume ones. Their customer service are really helpful and gentle. Stunning women dresses are there too on the third floor"