Tillys,

101 West Avenida Vista Hermosa, San Clemente, CA 92672

"Horrible customer service. I called their store to check if they had a pair of shoes in stock in my size since the drive is far away. When I called their store the sales representative was rude and stated that they did not have time to look up the item I requested(my phone was on speaker). My mom heard and called the store back moments later and the same sales representative was much nicer and for her looked in their database. The underlying criticism is that they are not helping their customer base and are unfriendly."

"Not sure if this store was having an off day but there were 5 customers in line to check out, with only one person working the register. If they were short staffed I wouldn't be leaving this review. Problem was there were 3 other employees just folding clothes. One walked by me 10 times holding a shirt looking like he was lost. When I finally made it to the cash register, I ask why he was the only one working the register and why the other employees weren't helping? I was told it wasn't their job. Seems to me that helping customers were their job. Silly me for thinking I should have been helped sooner."

"The clothes Are cute. However, wehad to stand in line at a particular area. Then I watched sales person Marti walk up with a customer and start ringing them up after we had been waiting at least 16 minutes. When I told her that we were already in line she told me that this was just a small transaction. I told her that my transaction was small too but I've been waiting. She told me oh OK thank you in a very condescending way.I asked for her manager, who backed her up and said oh she would never act that way. Let me tell you that you can read my other reviews and I am not somebody who complains. They covered their badges when I asked for names. The manager threatened to make me leave the store if I continued. The thing is, I was completely calm and in no way a threat to anyone. Sorry Tillys, but you need a new crew and definitely a new manager."

"Went to this location to make some of my purchases, and when i got home . Some of the antitheft locks still on my new clothes, So i called that same day , spoke to someone at the time And they simply said come when u can. So we can fix your problem. Then pandemic happen and your store was closed also ,so today i finally have tine to make a trip . And i get to meet the mist useless manager ... she was no help at all. She refused to provide any information that i asked, such as area director # or name . Her answer was go to the website. ... she also refuse to provide her name. Im sure there are several managers in that store . The one who i met was fat . And short , dark hair . Hope she gets a little of traning. I can see she has less than 1 year of experience."

"So I bought a ray band for my dad birthday. Before purchase I ask to guy who work costumer services if he don’t like it or did not fits can I return it and he say yes. I took home and give it to dad it is very small and the style didn’t really fit him.and I put it back in the case and I went to return it the next day. But when I did, THEY SAID I COULDNT BECAUSE IT is final sale item. I ask before purchase they say you can return within 30 day . And managers Ryan talk to me so rude. Manager from Tillys outlet at san clement is the most unrespectful , incompetent, and lack of worst service and the worst store ever. I wish the star ratings wouldn’t stop at 1. I’m not recommend for anyone for this store."