T.J. Maxx

"Extremely disorganized items and rude staff. They have a GIANT clearance section right now and I was so excited to find something that fit me. When I went to try to purchase it, the sales clerk named Silvia all of a sudden starts trying to peel off the tag, which would not come off, and told me I was not allowed to get it on sale because her staff did not correctly mark the item. This is not the first time this has happened to me at this exact location. Silvia was very rude and did not try to explain the situation to me. She accused me of putting the tag on there and switching the item. I feel very disrespected by the staff here at the TJ Maxx in San Clemente and it really makes me want to stay away and not give them by business. I tried calling Customer service on the phone but it just kept ringing and I could not get ahold of anyone. I’m not sure why I couldn’t have gotten any kind of discount on my item since the staff clearly messed up the marking of the shirt."

"This is a nice store to get a lot of holiday shopping done, but you need a list and patience. I was also disappointed they didn't have more kitchen items such as bowls and such. A whole row of mugs but no plates. A lot of holiday and gift items are out now. I did find some stocking goodies but nothing major here."

"I called the store to check on a product availability. The associate by the name of Nan answered the phone and refused to assist me with my request and unprofessionally stated to come in the store to check for myself. I would be escalating this matter as I’ve called other stores and they even suggested for me to call back to check as they receive shipments everyday until Dec 11. Nan did not provide customer service. I live 2 hours away from this store in San Clemente for me to go and “check for myself.”"

"Im been customer for long time at this store TJ maxx bud today Im not happy with the customer service today by Lorena at from cashiers and other cashier was standing on #4 today , they meet me feel embarrassed in from of more customers in line I went to return 2 items and I don’t get fair deal because the policy , bud theirs policy not say anything about the items I wanna return and not only that’s LORENA in from of the rest of customers say to the other cashier NO I NOT CALL OTHER MANAGERS !!! IS GOING TO BE A NO !!!! Screaming!! I feel offended You don’t treat customers like that."

"Is really frustrated living close to this area trying to enjoy to shop at this location but is impossible. Always the manager at 9:29pm they start letting you know you have to leave the store because they are in a hurry to close. I don't have this experience at the other locations only here and tonight it happens again."