Chico's,

12217 Seal Beach Blvd Spc # 217, Seal Beach, CA 90740, United States

"On Saturday, January 6, 2024, I went to your retail store in Studio City on Ventura Boulevard and was meant with unprofessional conduct by Judy Richards. She is one of your employees who was rude and condescending and refused to give me the number to corporate. I was gifted a pair of pants and wanted to simply exchange them. They told me that because I do not have the original customers account information. There was nothing that could be done. Pants had original tags and came in the original gift box, Miss Judy wouldn't even scan the pair of pants. I called your customer service line to make a complaint -the lady answering the line was not able to assist me. She said, without the customers account number there was nothing I could do. when I asked to speak to a supervisor I was left on hold for over 20 minutes, over 20 minutes!!! I don't understand how the company is able to operate this way. How is it that you can't even scan a piece of merchandise to see what it can be exchanged for without a gift receipt!?! I demand an explanation and an apology from your employee who was rude and condescending. Perhaps it's because she was Anglo and I am a Latina!!! And yes, all workers in this store are Anglo!"

"It doesn’t matter how nice a store or it’s merchandise is if the customer service is poor. I have been in this particular Chico’s many times and the sales associates are never friendly or helpful. I had to chase them down to get help. I was in the store for an hour helping my mom and they didn’t ask us if we needed help one time. I need to stick with the Huntington Beach Chico’s for awesome customer service."

"Nothing wrong with Chico’s clothing or accessories. Not sure if they’re trying to encourage online shopping but the store has VERY limited inventory. Staff could care less that you’re in the store."

"2 weeks ago, Jan 2021. Nice store.. 1 of 3 I go to, depending on direction. Good sale prices, on some end of season sales. Good Quality Products, I've never been disappointed in quality.. (except once I had the dryer set too hot, my fault) Sales personnel always likeable. Nice dressing rooms, and they put your possible choices in one, while you finish picking your things to try on. Their Sizing System is Different, and can be confusing, till you know what fits you. Then pretty darn consistent."