Jenni Kayne Brentwood

"If i could give 0 i would. Horrible service - beware that if you gift someone something from Jenni Kayne, they are on the clock! 30 days to exchange. in my case the gift was mailed to me, plus a few weeks of work travel meant i went to exchange at 35 days past purchase date. I was turned away from the store so rudely, called customer service also very rude support. Unfortunately it's not my fault someone decided to gift me from this store! I never had an exchange date problem but noted, Jenni Kayne is not standing behind their product and does not care about their customer experience."

"Cannot attest to the store's design nor the attitude of the sales personnel. What I can attest to is the extremely poor return and or exchange poilcy of Jenni Kayne. Even a Christmas present that was a gift to me purchased in November has a 30 day exchnge or return policy; so if it was purchased before November 25 you are out of luck, even if all you would like is store credit (since there is not a smaller size made of the item). So here I am with a lovely 500$ sweater that I cannot wear or use and they will not do anything for me. Come on! For how much I and my friends and family have purchased from Jenni Kayne something about this policy STINKS!! BUYER BEWARE!!"

"This is a beautiful store and there are some amazing pieces, but I don't understand why all of the employees always have to be so rude and condescending. There's never a greeting when you walk in and if you don't look like you're made out of money you can forget about anyone trying to assist you while you shop. Most recently, I stopped in to return a gift I had received so that I could exchange it for something else (and purchase more) and, with the way the employee reacted, you would have thought I asked her to empty the contents of the register and hand them over. Because of this interaction, I bought much less than I initially intended to. It's great to be able to shop in person so that you can avoid the back and forth of purchasing online and returning, but the staff here ruin the entire experience. I only go into this store if I HAVE to. I'd rather deal with the inconveniences of ordering online than stop by and be made to feel less than welcome. Overall, this store offers a very disappointing experience. Don't go unless you must."

"This is my favorite location! Such a clean, beautiful aesthetic in the store and the staff there are so kind. A special thanks to Lisa (I believe that was her name!) for being so wonderful and helpful."

"Special thanks to Stephanie for her customer service and prompt resolution of an issue I experienced from the Montecito store. Keep up the good work, Stephanie!"