ZARA

"I absolutely love the Zara store in Santa Monica! The staff there are so nice, and it’s located in a beautiful promenade area. It’s definitely the best location. A great place to spend your time with friend or family! ❤️☀️"

"Everything is great, but the fitting room is clearly not enough space. Big queues. Although there were few people."

"Yeah… this place is not it. They need a change of personal. Worst store if seen. As an ex regional store manager of another store brand I can say that this store lacks a good manager that trains their employees to greet, help, sell, and provide a fast checkout. Both management and sales associate lack experience."

"Dear Zara Customer Service, I am writing to express my disappointment over a recent shopping experience at your Santa Monica 3rd Street Promenade store. During our visit, my mother and I found a vest that was marked at €35.95. However, at the checkout, we were surprised to find the item priced at $66. This total is considerably higher than the current exchange rate, which should put the item around $39. Furthermore, there was no USD pricing on the tag! When we questioned the discrepancy, the store clerk called the manager. However, rather than addressing our concern appropriately, the manager not only refused to honor the marked price, but also belittled us in front of other customers and staff by laughing and stating that we are in America and won't honor a price in a different currency. I would like to point out that according to California's Business and Professions Code 12024.2 and the False Advertising Law, it is prohibited to charge an amount greater than the lowest price posted on the goods or advertised. Additionally, goods or services cannot be advertised at a specific price unless they are actually available at that price. I am profoundly disappointed not only in the pricing discrepancy but also in the unprofessional and disrespectful behavior of the store manager. After I mentioned the violation he proceeded to ask me if I was a lawyer. I hope you will investigate this matter and take necessary action to rectify the situation. Thank you for your attention to this matter."

"Disappointed. Lines take way too long given the small number of customers. Several aesthetic details of the store feel neglected."