Jack in the Box 11285 Sierra Avenue, Fontana, CA 92337

"Just went on the drive thru, asked if they would do bacon cheddar fries, they said yeah well just charge you separately, which they did, but they didn't do anything. Wasted my time, and charged me for something I wasn't given. Not the first time I have a terrible experience here either. Sucks because this is close to me. You can do better for sure."

"I waited about 15 minutes in the drive-thru. I would have left if there weren't three cars behind me. The girl that took my order just said, "Go ahead" without greeting me or anything. Then I just waited after I ordered because she didn't give me the total or ask if the order was correct on the screen, so I just pulled forward. She didn't hear part of the order, which we didn't notice until we pulled away, and I was not going to wait another 15 minutes to fix it. That being said, my guest reported that the Buttery Jack was the best he'd ever had, and my Chicken Fajita Pita was fantastic, loaded with hot chicken and smothered with grilled onions and veggies. Weirdly, we received paper towels instead of napkins. They didn't affix the drink top, so we almost had a disaster in the car, but my guest caught it just in time. And the fries were from the bottom of the basket. Mostly great food for a Jack-in-the-Box, but not very good customer service."

"I placed an App order at this Jack in the Box. My order of 5 egg rolls and 2 tacos were not ready yet. I waited about 7 minutes and decided to eat inside. The food tasted okay, but customer service needs to be better."

"Sooooo I rarely think to review major chain fast food establishments but I've been compelled. This specific location just does it better. Every person I've ever dealt with here is always in a great mood and very helpful. The place is clean even for being connected to a gas station and always being busy. And to make things better, the food is great... my sourdough jack is crispy every time! (The way it should be) It's almost as if the employees enjoy working here. Great job to the Management here and a big thank you to every single employee. When fast food is just a convenience is nice to be surprised like this."

"Ask quickly as i ordered 3 egg rolls, large curly fries, and 8pc nuggets they were handed to me as soon as i got to the window. (No cars in front of me) A quick lunch break turned into a not so good one. No, i didn't go back because my lunch time isnt that long. I ate around the overcooked hard parts. Wont be revisiting this location."