Cross Grain Brewhouse 2500 East Airport Drive, Ontario, CA 91761

"While waiting for a mid-morning flight, we decided to stop for a beer and a small snack. We thought about getting a pretzel. They were still on the breakfast menu, but our server Mary was very helpful with suggestions and she was still able to get us the pretzel."

"Man... Terminal 4 is sweet compared to terminal 2! Rock and brews! This place was like a five bar in an airport with better lighting and no music. I have to say the bartenders do their best to make it as nice as they can. Cut a hole into the west side of the bar. A big one. Big enough for the bartender to walk down. Then you have 10 more seats in that spur? If you are making money, why not make more money?"

"Food was fine for airport cuisine. However, the woman who handed me my food was quite rude for no reason. There was a mix up with my side; I was supposed to get breakfast potatoes and got fruit instead. I simply asked if my potatoes were going to be separate and she started giving me attitude, telling me the “potatoes don’t go with the wrap;” I explained that the cashier said I could have them instead of fruit since they weren’t making fries yet (though we were on the cusp of lunchtime, no big deal) and was told “we aren’t making fries right now.” As if I hadn’t just mentioned that. So we went in a circle 2 or 3 times like that before she decided to give me my potatoes. There was more attitude followed by taking my tray, dumping a small scoop of potatoes on it then giving me a look. Followed by her actually asking the cashier if this was all true… to which he responded yes, gave me a thumbs up and said everything was fine. She didn’t have to be rude but I assume chose to believe I was trying to get away with extra food without simply asking the cashier who was 3 feet away. I get it. You work in customer service in an airport. I’m sure people are terrible. But the attitude wasn’t necessary. I’ve been to 3 airports in the past week and haven’t dealt with attitude like this. It’s just unnecessary and stressful."

"Terrible fries. Salt used for the portal on of fires served could be used for like 10 portions of it. The menu did say it had sea salt but it was beyond crazy. We just couldn’t eat more than a couple of them before throwing them away."

"I left a (well deserved) negative review of this place about nine months ago. I decided to give this place another chance, since the same people weren't working here this time. What a difference having a competent and courteous employee makes! This time, a woman named Kassondra was bartending and she was great. I would like to commend her and whatever manager replaced the previous loser that was working here 9 months ago with a pleasant and professional human being. The pictures attached to this review are from the old review. For some reason, Google isn't letting me remove them."