Del Taco

"I pulled into the drive thru on Friday, 12/29/23 at around 8:30am. There was no acknowledgment from an employee so I’d know they knew I was there, after a minute or so I said “hello”, no response, waited a few more minutes when a car pulled in behind me, tried again and said “anyone there”, no response. After about maybe a little over 5-7 minutes I realized there were 3-4 cars behind me so I tried one more time “Hello, is anyone there?” As there was still no answer, I honked my horn (as briefly as possible trying not to be rude) & someone finally answered. I ordered a Del classic chicken burrito with extra sauce no tomato and an order of cheesecake bites. It took quite a long time, but I’m sure it was because it was lunch/dinner items during breakfast hours. When I got home, though, I realized my order was wrong as there were tomatoes and hardly any sauce on the burrito. (Edited for clarity and removal of subjective comments. Prefer to provide facts of what happened only. May update after acknowledging owner response & following their request.)"

"Hispanic lady that took my order was either super angry, or just has bad customer service skills. I could hear her talking smack in Spanish about someone. Hopefully it wasn't about me as I did hit her with a good morning before placing my order at the speaker and was super friendly throughout the process. Chicken burrito rolls were still kinda cold in some places. The food was okay for a quick bite. I don't think I want to come back to this establishment."

"All I ordered was large fries. O M G. The fries were not fresh and they were overcooked and very hard. Horrible. So I wasted $3.58 and had to throw them out. Couldn't waste gas driving back. Won't go there again."

"Ive made many stops at those location because of convenience. But unfortunately I won’t be coming back. They have screwed up my order many times, but because I work and am pressed for time I just let it go. But today, I decided to go in and have them fix my order. I was very nice and let the guy know what I had order, he immediately became argumentative and try to imply that it was my fault, and that I didn’t order correctly, instead of making the situation right and providing good customer service (you know the basics) he argued with me, putting me in a position where I had to fight (not physically, but argumentatively) for my food. Telling me I was wrong, when I know what I order. The point is, customers shouldnt be put in uncomfortable situations, especially since I was nice and simply just wanted them to fix the order."

"Closing time is whenever the manager feels like it - the door will just be locked a half hour or more before the posted closing time ( sometimes, even if customers are still inside, finishing their meals or waiting.) Food is often good, but unreliable – sometimes fries are burnt or undercooked, and anything pressed in the quesadilla maker can be easily overdone or underdone as well. Be careful to check your order when you are paying, as if they record it wrong, they are unlikely to fix it. Also, check your bag before you leave with a to-go order, as they don’t often fix mistakes long after the fact. This advice was given to me by a manager here."