Big O Tires 1106 Garnet Avenue, San Diego, CA 92109

"Went today because I noticed a leak in my tire last night so I went online, saw a 1pm appt and booked it. Went it today to be told that that time was just to get your car in and not actually an appt time. I didn’t expect them to immediately get to my car, but at least prioritize reservations a little bit, but fine. I get it, you don’t know how long these things take sometimes. Although… it is a tire shop, not an auto repair shop. Anyway, that’s not why they are getting the one star. They are getting the one star because they tried charging me 170 dollars to change one tire. I went in thinking I could patch my tire, I couldn’t so I had to buy a new one. Fine. It’s a run flat so it’s expensive. 230. I get that. Tell me why the total was coming out to over 400? Discount tires is doing the same job for 300 per tire and that includes a lifetime warranty. Front desk dude wasn’t the nicest either. They definitely don’t care about you as a customer"

"Great service! I came in for an alignment, the staff helped me get the paperwork I needed for the tire kingdom for the alignment to be honored at big o. They had me come right in and got me out the door within 1-2 hours. They got every tire wheel in the green on the machine and I'm very happy with the whole experience."

"Wow, this was a shockingly bad experience. I went in on Sunday 12/10/23 for a flat tire replacement. I dropped my car off at noon and didn't get a call back with the quote until 2 hours later. They told me it would be ready for pick up in 45 minutes, but when I came back an hour and a half later to give them wiggle room, they hadn't even started servicing my car. Here's the worst part: once I arrived, they quickly replaced the tire but were completely negligent and forgot to put back on 3 of the 5 lug nuts, which I didn't realize until a month later when the tire started making a loud rolling noise. I am a young woman looking for honest service, and this mistake could have been very dangerous. When I brought the car back to Big O today (1/23/24) and explained the issue, they agreed to put on the missing lug nuts... in three hours. I'm not sure why my car would be in the back of the queue when this was a completely preventable mistake they made a month ago. They also were not apologetic in the slightest. Seriously, avoid this place!"

"Stopped by Big O Tires without an appointment to see if they could put some air in my tires. They helped me on the spot and were extremely kind. I was out of there in less than 5 minutes. I definitely recommend the shop because of the mechanics alone, and next time I have a tire related issue I will be bringing my car back."