L & M Automotive Service Center 20622 Pascal Way, Lake Forest, CA 92630

"A star is the lowest! They were nice at first, but after 6 visits, they still had no idea who I was. I get that it's a business and difficult to remember EVERYBODY. I'm a WFH employee who caters to East Coast customers, so I always drop off my car the night before because of my "morning" schedule. They assure me that my vehicle would be locked up and safe. Well, I have driven by and noticed my vehicle was out in the open across the street on Dimension Dr from the shop. I was bothered at first, but let it slide. After a couple of days picking up my vehicle, I noticed some curb rash and what appears to be red paint. I park in my garage and haven't driven the car since the service. After the service, I drove it straight home. When confronted, they denied it. I also keep about 5 years of record of my services in my glove box, just in case any shops asked particular maintenance. But somehow conveniently, I have missing documents now! My other vehicle is a daily driver, but when I dropped off my vehicle, they left the windows & sunroof open OVERNIGHT. I've only lived in CA for 4 years & prior to L&M or dealership was the other place that has serviced my car. I don't consider tires at Discount Tires count, but that was 2 years ago & paperwork is still in my car. It's ironic that 2 separate vehicles ended with curb rash, missing documents & weren't properly secured at night."

"The people working here are the most polite and professional people I have ever encountered at an automotive repair facility. I had a smog check done and they were quick and courteous. The price they quoted me ahead of time is the price I paid. I will be returning for all my future automotive repair needs."

"I had a complete brake job done on my Infiniti g35 coupe. The brakes worked great except for the little squeak. But, after a few visits the problem was resolved. I was very happy with their excellent customer service and I highly recommend L&M to all my friends."

"The communication through text messaging was highly professional and informative, detailing precisely the services rendered. I am thoroughly impressed and intend to continue entrusting the maintenance of my vehicles to this establishment."

"Brian was quick to communicate and recommended the best service for me and for my vehicle. I loved seeing the photos that came with my personalized inspection report. I liked that I wasn't pressured into services I didn't need right now, and that they cleaned the car afterward. Clearly a team that cares about it's customers. I will be back."