Pep Boys,

22675 Lake Forest Dr, Lake Forest, CA 92630, United States

"There were were some definite communication issues internally regarding the service provided on one of our work trucks, but I will say that in the end their team made things right and I am very satisfied with the end result. The truck was repaired properly and their customer service from Ross and Andrew was great! Ed All-Star Plumbing & Fire Sprinkler Lake Forest"

"Kevin and the rest of the team were excellent at trying to figure out what was wrong with my Chevy Traverse. I was so impressed by how Kevin went above and beyond to figure out what was wrong. He also didn't try to do any unnecessary work when they couldn't diagnose it at first, which of course I appreciate. Thanks, guys! We'll be back the next time we need help with one of our vehicles."

"I had a very unpleasant experience and won't be returning. I made an appointment for vehicle maintenance at 10 AM on February 1st through the Caradvise app. I arrived on time and, after checking in, was told it would take about an hour. So, I went to a coffee shop nearby to wait. After a little over an hour, I returned to the store and found that my car's maintenance hadn't even started. Meanwhile, a lady who checked in after me had already completed her service and left with her car. It was only then that they started working on my car. I ended up waiting an additional 45 minutes standing there before the service was finally completed. I'm not sure what caused this apparent discrimination, making me wait till the end to be serviced. Also, they didn't put any protective covers on my seat and steering wheel during the maintenance, resulting in some grease on my steering wheel."

"These guys are very irresponsible. They made me a brake check, which took about 40 minutes. After that, the dude on the counter said that I urgently need to replace the brake pads and brake fluid. It was supposed to take another couple of hours. After two hours of waiting, another gentleman came to me, who said that in fact the condition of the brake system of my car meets the standards and there is no need to change anything. In total, more than three hours of waiting to get nothing. But it was not all. After I got home I received a message from Pep Boys, that they are sorry about I couldn’t make recently appointment service! And thanked me for informing them about that! And suggested me to reschedule the appointment! What do you think my properly response would be?"

"My daughters car needed front brakes after they inspected the car I was told it need a water pump a new serpentine belt and a thermostat which would be a additional $1,200 add to the 250 brake job My daughter car didn’t need any of that ! The young man Fernando that helped us was very helpful but the people who inspected the car are a little shady trying to add to the profit of that pep boys establishment ! I’ve been a customer of Pep boys for over 50 years and that wasn’t a good feeling. I just glad I went with my daughter so she wouldn’t be taken advantage of ! Fernando gets five stars for his politeness and helpfulness"