Best Buy 3675 Pacific Coast Highway, Torrance, CA 90505

"My wife needed help from the Geek Squad. She had made an appointment for the Hawthorne location but we went to this Torrance location accidentally. Luckily they had an opening and helped her. I'm giving them the stars for their good customer service. I don't know the gentleman's name but he was good and delivered her phone back at the promised time. It was a very smooth and easy process."

"This is the WORST Best Buy store I've ever encountered. I strongly recommend NEVER purchasing a car stereo from this Best Buy location. The car stereo installer is the most unreliable, rude, and frustrating customer service person I've ever dealt with. How the management continues to support him just wreaks of complicity. Over the weekend in mid January I spent $800 on a new car stereo and equipment. It was advised the installer was busy (couple of weeks to get an appointment) but would call me on Monday to schedule. No word. I call to inquire on Wednesday and the response was hang tight, he'll get back to you in a 'DAY OR TWO'. I received a direct phone number which I called twice with no answer or message so I drove down to the store. I managed to navigate to the install bay and caught the installer a bit off guard and didn't seem pleased I chased him down there only to respond with, 'I don't have your paperwork' but I'll call you in a 'DAY OR TWO'. He also mentioned that he has to do everything (appointments, install, etc). After two days, no call, I call again, no answer and drive back down again and finally scheduled for a month out for a 9am appointment. I received an appointment confirmation text/email at 8am on the appointment day this week so I drove 30 min to the store and am ready at 8.55am only to have someone come out and apologize that the installer just called in sick 5 minutes ago? (10 min before a shift???). I mentioned my difficult experience and the woman mentioned that the manager would call me 'IN A DAY OR TWO' to arrange a priority appointment and offer some recovery for my time/gas to for the late the cancelled appointment. AGAIN NO CALL back or any follow-up from the Manager nor the installer. After several attempts, I finally had a pleasant gentlemen in the Geek Squad department inquire and mentioned he talked to the manager and that the installer is busy and will call in a 'DAY OR TWO'. SERIOUSLY??? I said, the installer is the worst and completely unreliable. (nothing about the priority re-schedule) More frustrating is that the Store Manager has done nothing to rectify the situation. and is enabling a rotten part of the business. The GS rep suggested I schedule elsewhere. Now I'm booked for an appointment in Lakewood in over TWO MORE WEEKS which will mean it will have taken almost 2 months to install from the original sales person estimate of 2-3 weeks. This is also a 2 hour drive round trip plus about another $20 in gas not to mention the endless phone calls and two separate trips. @Best Buy - Do something if you care, if you don't, start closing stores."

"Went into the store looking for a new iPhone because mine had stopped working. Was greeted by a person who directed me towards a sales rep named Jimmy! He talked to me about the different options available in terms of phones and helped me transfer over all of stuff from the other phone. He was VERY friendly and knowledgeable in the field and can’t thank him enough! Thank you Jimmy for the awesome customer service and going above and beyond to help me out!"

"Great to have a local retailer in my area. Ordered online. Walked in. Picked up my order. Done. But , felt good. A actual place. Friendly. Local, and hands on."