Junbi - Westwood 10967 Weyburn Avenue, Los Angeles, CA 90024

"The whole experience today was a letdown and really showed a breakdown in communication and planning for the promotion (Buy one Get one Free). It would have been great if the staff could’ve given us a heads-up about the order backlog as soon as we walked in or maybe even paused the online orders to keep things manageable in-store. When you’re running a special deal, it feels like there should be enough hands on deck to make sure everyone who comes in before the deadline can actually take advantage of it. Today, I went into the store for their buy one get one deal around 4:30 and 4:40 PM. I know I was a bit cutting it close with the deal ending at 5 PM. While the line wasn’t too bad, but even so, we all ended up waiting over 10 minutes with no one coming over to take our orders. It was pretty clear there was only one employee making drinks, who didn’t seem to notice us standing there. Finally, around 4:55 PM, someone came over to take orders from a couple of groups ahead of me, and another employee jumped in to help out with the drinks. By the time it was my turn, it’s already 5 PM. This second employee told us they have too many orders and had to stop taking new ones in order to catch up. I explained I’d been waiting for over 10 minutes to order and he wondered if the self service machine work or not and went to check it (which, of course, wasn’t working), and then decided he could take my order. I asked if the deal was still on, and he said YES. But when we we finished ordering and continued to the payment process, he said that I can’t click the offer on the machine… and said the offer ends:)"

"I absolutely love the matcha soft serve! Tastes authentic and is not too sweet."

"The matcha lattes are on the sweeter side. You can get them with less sweetness but they’re still sweet. Next time I’m getting one without sweetness to give me a better idea on how the matcha quality is. Their rice balls are good. I got three salmon ones. You wrap them with seaweed and they make a good but messy treat. The shop used to be cuter and the vibe was better too. Still it’s worth it to come here."

"Got the matcha soft serve ice cream with boba and chocolate nibs as toppings. It was good, but not great. I want to try other drinks here before I update my comment. Update: the workers had no idea how to make drinks, so it was a looooong wait. I asked for straw 3 times, and still didn't get one. I tipped, but no sign of appreciation... So, I lowered to 3 stars from 4 stars."