Starbucks 3505 South Sepulveda Boulevard, Los Angeles, CA 90034

"I placed a Mobil order on Sept. 22, 2023 @9:02pm. Came around 9:15-20 to pick up my order through the drive thru. I understand orders take a while to make because of foot traffic however I placed my order ahead of time to save time for both me and the worker/barista. The barista at the drive through approached the drive thru window. I told her I had a pick up for “Andrea” which she rudely asked me to go around again and place another order when I already did and she said they haven’t received my order yet and my order isn’t the only one that is being done. Understandable, therefore this caused an inconvenience to me because i had to park my car and get out to go collect my order at the window. There were no cars nor was it packed at that time. When I arrived at the pick up window another barista handed me my order that was already finished. The barista that was rude was latine and had long unhygienic eyelashes. There was no need for her to be rude and unfortunately this was only Starbucks location that was open and closest to me."

"Usually my experience here is positive. This morning however, it was inconsistent. Ordered a grande iced latte (regular ice) and noticed it quite a bit down from the fill line...:( tapered cups mean that a little off the tip is a big portion, so I even decided to measure it after getting home. Only 12oz here in a 16oz cup It's a bummer only getting 75% of a treat you've paid for"

"I normally have a pleasant experience with this Starbucks, and normally I wouldn't fault a business or its employees for the occasional hiccup because we all make mistakes. Today, however, was too far in the opposite direction. After tipping the cashier at the drive thru, I was given my coffee, which had a loose lid that ended up spilling all over the inside of my car after taking it to place in my center console. The cashier was extremely apologetic and brought me a new cup of coffee. After getting home and nearly finishing the cup, I was given the pleasant surprise of a mouthful of coffee grounds (see attached image). How high does a barista have to be to mess up this bad? Needless to say, I would ask for a refund, but I made the mistake of not grabbing a receipt. I think I'll be sticking to my homemade pour over."

"I order from the Starbucks mobile app, & this Starbucks drive-thru is open till 11pm! But I almost missed picking up my delicious Chai Tea Latte cuz of the nasty traffic cones blocking both driveways. You can’t enter Starbucks heading north on Sepulveda. Lots of turns & a U-turn to get back to the beautiful building (really gorgeous!) The Chai Tea Latte was worth the trouble."