Klatch Coffee

"Klatch coffee has been my favorite for years but this LAX branch is horrible. The staff did not properly even out the distribution before tampering. My latte tasted bitter and terrible without any complexity. Honestly, it is even worse than Starbucks and Peet’s. I asked the staff what kinds of bean they are selling, and do they sell the house espresso beans. Both the cashier staff and the barista were not even sure about the beans and different categories of beans Klatch is selling. They gave me a bag of Brazil beans but that is indeed not the house blend. I’m quite disappointed with the experiences. And I honestly believe klatch is building a rather negative representation of their coffee if they cannot maintain the quality and provide adequate training for the staff. I know airport is a busy environment, and I respect the staff working there with tremendous stress. However, I also want to see a knowledgeable barista and a cup of coffee with more complexity that could show me why Klatch was indeed a winner of WBC. Sadly, for today, I rather experienced a worse than chain cafe."

"Came in for hot water in my mug and drink for my husband. Celina charges a custom amount of $1 for hot water, which I don’t mind paying, but would rather give it in tip…. They wouldn’t use your mug, instead they would much rather use a double paper cup just for me to pour the water into my mug in 2 seconds and throw the paper cups… such a waste. I understand, it was a thing during pandemic, but we are way past those times. Just silly and wasteful. Also, when I asked if they had Starbucks nearby, since they don’t make the drink I needed, she replied:”not around here”. And yeah, surely enough, it’s a 4 min walk in next terminal… just why not be helpful?"

"With a line 30 people deep at one of the busiest times of the day in a highly visited airport such as LAX i was actually shocked to see only two employees working - sad to see the lack of care this company takes . Service area to add the cream cheese to the bagel that was ok at best was littered with boxes - and carts or transport dollies . And the counter was not clean . Why not employ and train to manage what could even a more profitable business . Multiple guests were discussing the lack of staff.Oh and coffee was pretty good but not worth the wait for sure. Not worth the 35 min in line ."