J.Crew Factory 681 Leavesley Road, Gilroy, CA 95020

"Great prices and less crowded - better selection than San Jose"

"Went to the local J Crew outlet, just looking around, and the associate Stephanie, asked if I needed help. Before I blinked she had an armful of items for me to try on, and a dressing room all ready. Needless to say I bought just about everything. What a great experience. Definitely going back for the spring cloths"

"Horrible customer service. I found a sweater, at clearance section, with price tag $99. I brought it over to the counter to check the price because the store is advertising additional 50% off on clearances. Without checking the price, the sale clerk told me "price as mark", with an attitude like I'm annoying her with my stupid question. Disappointed but I still brought the sweater back to put it on the shelf of the clearance section where I found it. I used to work at retails and I know it's just a courtesy a customer can do just to feel like you're a nice customer, that's all. The same clerk who didn't want to check the price for me, yelled out to me from across the store if I could find a "hanger" for the sweater, as though I worked for her. Excuses me, Jcrew does not pay me to keep its stores open. It's the other way around. This is THE LAST TIME I visit this store."

"I was a first timer buying a suit on a budget for an important interview. Jeanine (apologies if I've misspelled her name) was extremely helpful both on the phone and in-store! She helped me stay within my $400 budget while still finding me a very satisfactory well-fitting suit, dress shirt, and tie. Since the store didn't carry the charcoal grey I was looking for, she ordered it online for me. All of my questions were answered, even the ones about what kind of dress shirt was most appropriate for the specific profession to which I am applying, and I had an ideal customer service experience. I have no buyers remorse!"

"Apparently they close their doors when they want, not when posted... Just step in the door at 8:30 pm on May 20th, the girl (Ali) said " we are closing at 9 pm". What the heck wrong with these people? Are you really don't want we shop here or what? If you don't want our business then just close the door then. You don't have to tell us what time you are going to close. This place is suck! Is it the way J Crew greeting customer???"