Forever 21

"I wish I would have seen the other recent bad reviews to set my expectations accordingly for my online free store pick-up. The items were not available within 24 hours as promised on the website. In fact, it’s been 6 days and I still hadn’t received anything about my order. Called the store and rude associate gave no explanation or apology for it having been 6 days, and of course items were out of stock. Then she hung up on me when I asked for refund. Had to cancel my order through the customer service line. These items were on sale and now I’ll have to reorder online at higher price. Will not be shopping at this location."

"Amazing customer service experience with Tatiana and Pearlishia today. Haven’t shopped here in a few years and misunderstood the new rules regarding purchases online vs in store during a last minute purchase. Both saved the day and relieved a headache of frustrations allowing me to walk out of the store with an item I needed. Thank you again ladies!"

"Be careful with those unprofessional staffs especially the man who is standing by the door on the second floor is completely a rude person. The cashier left the alarm on T-shirt when i was paying on the register and the guy just pulled the bag from my hand very rudely even though he saw the receipt in the bag that he knew that was their fault he didn’t even apologize from their mistake and kept treading us very poorly right in frond of everyone. the other lady just appeared who also works there forced me to go back to downstairs and tell their people to remove the alarm from the item. The issue was completely their fault, instead of saying a quick apologize and fix their issue they are there to make you to feel sh*t . I’m not coming that store again. absolutely not worth it. Try other forever 21 not this place."

"This store is big and has a wide variety of sizes and fashions. They have many styles and colors to choose from. They do have a sales section for those who are looking for a great deal. Over all I had a great shopping experience shopping here. My only issue was that the coupons online can not be used for shopping instore, they can only be used online even though they basically have the same stuff. I do wish they would honor the coupons in store , just like all the other stores"