Vans

"Totally underwhelming customer service and unmotivated staff. It’s frustrating when you hear staff greet people as they walk in and out of the store, only to not receive the same welcome. Heavy set female staff member stood in the middle of the store avoiding any sort of eye contact with that “I hate m job” frown. The only positive was that the beanies were buy 1 get one 1/2 off. No wonder the Northgate mall is as dead as it is, you’re left as unmotivated to shop there as much as staff is unmotivated to work. Just shop online"

"Went with my daughter to do some Christmas shopping. Great store."

"Extremely aggressive customer service. Just coming in for a small needed item, I felt like a quarterback being sacked by the whole defensive line."

"Always love this store! They always have the sizes I need, good clearance rack, nice folks, all the new vans in stock. Who doesn’t love vans?? :)"

"The guy and the MOD that helped us were rude. The guy definitely was bad at his job and I gave him a hint that he was doing a bad job. To my surprise a different employee aka manager on duty came and handed us a pair of shoes that we requested but was also rude. I did tried a shoe that was in display and I totally understand if there were signs saying to not try them but the MOD came in and said "do not try display shoes" and as I was taking them off she handed out her hand and said "give them to me now" and walked away with them like I had some kind of disease. The approach that the manager had wasn't the best. Her employees need more training but the lack of respect that the MOD has towards the customers is passed on to them which then reflects in the ratings. The only person that was nice here was the cashier, she smiled and asked us how we were, please leave the company before you become like them."