El Pollo Loco 4401 Clayton Road, Concord, CA 94521

"I love the flavor of the chicken, but it's hard to figure out what to order. There are a lot of choices. Our visit was President's weekend, and they still have a poster up for holiday (Christmas) meals. The churro was tough, I think because it was old. There is no salsa bar."

"I'm a delivery driver who has been refused to be given the orders due to the fact that the merchant cashier wanted to see me verify the customers' order, and for us to swipe complete pick-up order button infront of them. He was trying to tell me how to do my job when he has his own, behind the counter to worry about. A female who was telling the young kid what to do told the kid to put the order aside and ignore me. No yelling or any other verbal conflict took place. Simply bad attitude and unprofessional services. It takes common ethics to be professional... This is not my first encounter with the same problem. But other drivers that I know local of me. Whether there are family, relatives, friends, or community members that do the same job with a different company, they have the same problem with this place. They refuse to give the food in a careless, bossy attitude until they see our phone so they can make sure that it is complete, and we're on our way to drive. That is our job and the companies to track us and make sure we deliver on time and not for the El polo loco workers to tell us what to do. From the moment we pick up the calls and drive to our destinations, we are being tracked, so there's unnecessary involvement in the step that causes delay with customer service in both companies. If you're a delivery driver with the same problem, please Like this comment so that the manager or the owner can see this, and they can take action to resolve this matter."

"Bought a grilled chicken burrito and a drink . It had no flavor what so ever. The most bland burritoi I have ever eaten . . I mean NO flavor. I feel I just wasted $18.00 and the Coke was watered down. Please save your money and go some where else."

"The food was excellent today. Better the usual. Loved it"

"Today we experienced El Pollo Loco like it was meant to be. Fresh, hot and there. We safely enjoyed our meal and we were definitely satisfied."