Jack in the Box

"I waited in line at the drive thru for quite some time for a response from someone. I even spoke up to grab the attendant's attention after waiting a little while longer, since I thought they were quite busy. At this point, the car in front of me had already moved up far enough that it was next to get their food. I assumed the speaker at the menu board was broken and everyone was getting their orders taken at the window. It came as a surprise that the attendant was charging me like I had placed an order. I explained I didn't hear anyone and tried getting someone's attention and tried to place an order at the window; the only response from the attendant was "uh we have a line." At the risk of losing my cool I decided to leave. No attempt of any accommodation whatsoever."

"Shut this place down! Not only is (or was) there sewage water in the food prep area, but when employees called out unsafe food safety & working conditions, higher ups prioritized firing whistleblowers and continuing bu$ine$$ before the safety of employees or consumers. I repeat: SEWAGE WATER"

"Even though I was the only person at the drive thru, they wouldn't let me stay at the window to get my food, insisting I drive around to the front of the restaurant for them to bring my food to me, and there are homeless people who harass pedestrians and drivers there. The curly fries and burgers were already cold less than ten minutes later, and the shake I ordered was very melted by then as well."

"Ordered a garden salad . The lettuce was not the regular lettuce Jack in The Box usually uses. This lettuce looked like the lettuce they use for the tacos. It was nasty. I ended up only eating the chicken. I went back to the drive thru to order something else as I wasn't full and I told the employee and she didn't even seem to care. This place quality and service has gone down hill in the last 3 to 4 years. I believe someone bought this place around that time and the food sucks now."

"If I could I would give this place a negative 5 stars!! The store manager, PEDRO needs to learn what customer service really means. I had NUMEROUS and I mean NUMEROUS issues with this " so-called store manager". Since the pandemic started this was my go to restaurant. I've spent thousands of dollars at this location I have had numerous issues here because they are not making my orders correctly. This is on the restaurant for not following the directions placed on the screen through the mobile app. Today I ordered 2 loaded breakfast sandwiches with mayo and 4 regular breakfast sandwiches. I paid through the mobile app. When I got home, I noticed that all of the sandwiches were missing sausage. A few of them were missing ham. I called an spoke to Julita she was very sweet and offered to replace the sandwiches. I told her I would be in later to get them. At 3:32 p.m. I called and a lady picked up. I asked to speak with Julita and she hung up on me. I called back and spoke to the store manager PEDRO who then informed me that he is not replacing my order. I said why not. He then said to bring the food back...what the heck? The order was placed at 9am this morning and due to covid-19 it is against cdc guidelines to accept food back once touched. The employees allow people in to order and they are not sanitizing the surfaces, the door not the credit card machines. PEDRO then insisted and argued with me saying that I had orders replaced in the pass. I said yes I did because you're employees were not making the orders correctly! He then insisted that I "kindly" never place mobile orders to his restaurant again! So because his crew can't get it right, he is not allowing me to order here again?! I GLADLY WILL NOT!!! AVOID THIS JACK IN THE BOX AT ALL COST.....SEEING AS THEY ARE REQUESTING YOU BRING FOOD BACK DURING A NATIONWIDE PANDEMIC....THATS SAFE. As I was waiting for the replacement order a gentleman with a dog came in... that's definitely not allowed in a restaurant. I would really really think twice about your safety before going here... seems like a lot of guidelines are not being followed. I will be contacting cdc and the corporate office because the way he treated me was unprofessional and uncalled for especially since I did nothing wrong but reporting an issue with my order that was made incorrectly. I'm sure you all would agree??"