Burger King 844 Willow Avenue, Hercules, CA 94547

"This was the worst service I’ve had ever at a drive thru!! They already are very very slow but I went to the restaurant at 8:30 in the dining area is supposed to be open until 9 PM as posted on the door but the doors were locked and they were ignoring me at the door. I had multiple people there to order for separately I went through the drive-through told them since their dining area was closed that I’m going to be having two separate transactions and she told me no I would have to pay for them altogether. I had to separate coupons that we planned on using for different families, she would not let me use. My Coupons was very rude and told me that I pretty much needed to play ring around the Rosie driving through the drive-through more than one time when there was already a long line and there was a large delivery truck, blocking the parking lot to access the drive-through, which made the line even longer. I don’t understand why they closed their dining area early and then expect their patrons to be inconvenienced and drive thru drive thru multiple time was stupid!! She was super rude and very unaccommodating when they should have had the dining area open as posted otherwise accommodate your patrons they don’t even deserve a one Starr that I had to post in order to do this"

"This was definitely the worst customer service I have ever experienced in my life!! The “manager” marquese was extremely unprofessional upon my arrival at the drive thru and when I mentioned it there was absolutely no remorse and he continued to be rude. Once I asked for a manger he spitefully claimed to be the manager and was rude when I asked for the store manager information. He and his coworkers were laughing and making jokes about the situation the whole time. I’m sure the owner of that location would hate to know that someone like that is who they have in charge. I also attempted to call that store and the number they have posted for employment doesn’t even work so I will be elevating this situation"

"Well me and my mom first time buying this burger and it said buy one get one $1 and its a bacon king yeah didn't expect the bacon would be like this but my mom loves the onion ring and fries"

"I ordered mozzarella cheese at the drive thru today 10/9/19 @ 10pm, i was given a hard, burnt mozzarella cheese. Very bad one."

"Ordered an impossible burger around 4:40pm on June 11th. I got a completely burnt patty, I took one bite before spitting it out since it was so hard and looking inside to see this crusty, fully burnt whatever this is. It’s so burnt it’s falling to pieces and hard as a rock to bite into. Wish I had my receipt which they didn’t give me or I’d post that too."