Domino's Pizza 1581 Sycamore Avenue, Hercules, CA 94547

"Ordered a simple pepperoni pizza and it came to me cold as ice. This place needs to be shut down. The managers don't care the workers are all high off their minds. No sober person would let a ICE COLD pizza be walked to a car and givin to a customer. It absolutely boggles my mind how little this place cares about the community let alone themselves. I wish we could give 0 stars."

"NEVER order for delivery here. They not only gave us the wrong pizza, the other one looks so messed up the driver must’ve dropped it. When we called to report, we were put on hold indefinitely. WE’RE NEVER ORDERING HERE AGAIN. —- UPDATE: I was able to talk to a different person at the store who was helpful and told me that I can bring the pizzas back to the store and they can either replace them or give a refund. We were all hungry and it was late but we simply cannot accept this so I decided to drive over. The only girl at the store (I was not able to get her name) was helpful and agreed with our sentiments. She then issued the refund and apologized. I appreciated her help and service, so I added a start to my one-star review. I cannot make it any higher because delivery was bad and the first person who answered my call was extremely unhelpful."

"It’s sooooooo bad!! There is a dead fly on my pizza, I called them and the employee’s attitude was extremely rude! He didn’t understand the situation and just hanged up on the phone!! Then I went back to the store, he still didn’t understand, and then finally saw the dead fly!! His attitude was still rude! And there is no manager in the store!! It’s an extremely bad experience! Will never get food from here again!!"

"Requested a Specialty Pepperoni which arrived way over cooked. Called to let them know I wasn’t happy (also stating I didn’t want a refund or replacement) with the hope that they would improve their quality going forward. I requested a manager who immediately dismissed my concerns as “this is what you ordered” I don’t f$&king think so!!! Bread bites and cheese dip are great though, will never order another pizza from this store again."

"My husband and I went in to the store and ordered the large pepperoni speciality pizza, well done, It was perfectly cooked and delish! Today we ordered 3 medium pizzas, well done for pickup. We went to the store, picked up the pizzas and drove to the park to have a pizza picnic. When we opened the boxes none of the pizzas were well done, which was very disappointing. I called and spoke with the manager Melina and asked her to remake the pizzas well done, she informed me that they were well done and that was just the way Domino's did well done. I explained that I had gotten a pizza the day before and it was well done and these 3 were not well done. She refused to make it right, refused to let me talk to a different manager and hung up on me. I am not an unreasonable person, I just wanted to get what I ordered. Miss Melina, I hope your manager sees this review and educates you on how to treat a customer. You should have made it right, shame on you. See picture above, pizza not well done as ordered"