Rent-A-Center 1605 West San Carlos Street, San Jose, CA 95128

"Horrible experience with RAC! No communication. They had the wrong address on file. Said they were knocking at my door but never showed up. Not once did they bother to give me a call."

"Experience is really bad, one they don’t explain what your getting, they good calling you if they see something in the cart, two they don’t fallow up with you. I won’t recommend this place"

"Worst customer service ever. Felt like I was discriminated against just because I’m Hispanic. Today is 9/19/23 yesterday on 9/18/23 I went in and was helped by a Hispanic employee which I had completed everything from my paystubs to my online application and was approved for $2200. I was going to purchase the couch on 9/18/23,but decided not until the next day which is today and I go in same white lady that was there yesterday and seen that everything was good decided to ask me for additional and unnecessary documents just to give me a hard time. The worst RAC experience ever and never going back here again."

"I often speak with Brian, he is the store manager and he's just AWESOME. He is NEVER too busy to help me out with anything regarding my products, deliveries, payments, and any questions that I may have regarding product comparison. Customer service in this store has been FANTASTIC, I would highly recommend this RAC store to my family and friends. I’ve always had a good experience every time I need something for my house."

"Customer Service is great, esp Brian. He's the store manager and he's just AWESOME. He was able to help me out with everything regarding my products, payments,etc..... Would highly recommend this RAC to my families and friends. They'll take good of you. Thanks again BRIAN ( store manager ). I'm so happy and thankful with my outcome and how great the staff are well presented. YOU GUYS ROCK!"