Mazatlan Restaurant

"A testament to this restaurant is how packed it is no matter what time we come here. Their food is excelente, love their shrimp tacos, the shrimp and octopus coctail is off the chain! And the service is very effective! They run, run, run, my hat off to the cooks and servers. I recommend you try them out. Food is worth it."

"My experience was so unpleasant I can go on forever however I will try to make it as short as I can. Mainly about Gladys( waitress )and Paty(cashier) It was just my husband, and our daughter(1yr9mon). . I asked for chips and salsa and Gladys asks for 2 or 4 ? I looked at my husband all confused Lol and I said for 2?? By the way $3.61 for some cracked chips I attached a copy of receipt so you see what I ordered. Anyways I paid and I saw the receipt and didn’t even get to the table and went back in line because I noticed they charged el agua mineral preparada the same as a michelada, so I was going to tell them if they might as well use a beer instead but there was someone ahead of me ordering. As I was waiting in line Gladys had the agua mineral preparada walking towards our table and I said oh I’m so sorry but thats the reason I am in line she said well it’s already made (with an attitude) and I said I understand but I’ve been in line and I hadn’t been able to talk to the cashier and the girl just rolled her eyes and went to the cashier and told her. Paty finally becomes available and says “yeah, they cost the same as a michelada” and I said okay I understand but as soon as I noticed I came right back to tell you if you might as well make it into a michelada but you were busy, you even saw me in line and she repeated with an attitude “well I told you already, she already made it” as if I don’t see lol but pretty much saying we can’t do anything about it. So I said it’s okay I’ll take it. The agua mineral was $3.63 and the mineral preparada was $10.32 the same as a michelada. Which makes no sense lol I’m mostly upset because they were both soo rude and showed literally no empathy. I was a waitress myself and I would never treat a client that way. I know management does not care about customers if they did they wouldn’t have people like them working a CUSTOMER SERVICE position. I’ve noticed all the bad reviews they have on yelp regarding customer service. Food is good there don’t take me wrong, even though it’s pricey but not worth getting treated like that. I also don’t like how for example if a plate says $12 on the menu, on the receipt it will literally say $12.60ish so they’re already taxing everything individually and at the bottom they still tax the whole subtotal again, they might as well put the exact price on the menu. Anyways when you go here don’t expect to have a good experience. But of course we don’t plan on going back there at all."

"The prices do not reflect the quality of the food, I have been going there for over 10 years and something changed. I understand we're not getting the same thing as being in Guadalajara, Cabo, vallarta or Mazatlan and Cancùn. They always ask if you want chips and salsa, of course they don't say it's another $2.50 there's other restaurants or even taco trucks where you don't get upcharge for extra.. But my main point is the Campechana (shrimp n octopus cocktail) for the price of $25 we expected more quantity, it was lacking vegetables, avocado and only a few shrimp and octopus, where shrimp was over cooked. It was mostly watered down cocktail.. also it was flavorless, just water, and ketchup even at the flea market for half the price you get more quantity and way better taste! My order was a to go order and I got charged for the plastic bags.!! I do have to say aguachiles are good! Atmosphere wise, I gave it a 2 star also because I feel like inside a Cantina with more beers on tables than food..Recap of my order 3 campechana cocktails, 1 agua chile, 3 bottle sodas, plus tax all for $126 dllrs, maybe a lil pricey??"

"I've been here twice now. The first time I tried a variety of tacos including carne asada and birria. All were good. So I came back a second time and there will not be a third visit. Firstly, I ordered via phone and the person taking my order was so rude to me. I kept trying to order and she kept talking over me! Then asked for my name even when I wasn't done ordering. I tried to get clarification on my order and she kept assuring me the item was correct although when I got there and the order was wrong. She also asked if we wanted chips and salsa and failed to tell us it's an extra $2.50 charge. It's so unfair that people do not disclose that items are extra especially when food is so expensive. When I got there, I realized the order was wrong so she fixed it and we waited maybe 20 - 25 minutes after getting to the restaurant for our order when we were quoted 30 minutes. So in total we waited about 50 minutes. So about those chips and salsa they didn't even put it in our order! I only realized after we were halfway home and we paid extra for that! The food was okay. I think the bad customer service just gave me an overall bad taste in general for this place. I don't recommend this place and will be going back to my regular favorite restaurants instead."

"At first glance, the place felt kinda pricey, but the food tastes really good and is super fresh. AND the serving size is massive. Come hungry....and still go home with a take-away bag. That's how large the serving size is."