Plato's Closet Santa Rosa 1914 Mendocino Avenue, Santa Rosa, CA 95401

"The change to their policy to just be store credit at least for the foreseeable future in my opinion will deter customers including myself from selling there. They either have too much stock or just want to make more of a profit. They already gave you hardly anything per item anyway, I understand making some profit but this new policy is hard to accept. I also feel like prices in store have raised a little too. Won't be selling anymore."

"I thought it was a great location. There was plenty of stuff to look through, and it wasn't too crowded feeling."

"I saw items on their Instagram and headed to the store to purchase. The items were locked inside their accesories case and you have to ask for assistance to get it. All associates were busy helping other customers. I wanted to be considerate, so I went in line while they could complete the purchases that were before me. As soon as the person in front of me was done being helped, they helped someone else not in line. He asked rudely for help and they skipped me. That person ended up taking the items I wanted purchase. They then proceeded to asked me what I needed help with. I told them I was in line first to buy the items the person was looking at. Their response was silent. The customer knew I was interested, but he took the items. I didn't make a scene, but I was upset he was helped first after I waited. I've worked in retail before. You should always help the customer ready to purchase first. I 've always been nice to their associates, despite some of them have not always being friendly. When I first shopped at this store, I didn't think the google review was reflected of them. And now I see it. Message to the owner: Train your associates better. Otherwise, your business will suffer. There have been other negative experiences, but I kept giving this store a chance. I will not be returning due to this incident."

"had some brand new clothing I ended up never wearing, they only wanted to accept one pair of jeans for $5. not worth the hassle of waiting 1 to 5 hours. the items for sale there not all good quality so no idea what they base the items off. save your time and find another place that you can sell it to or donate it."

"Way too picky with clothes! Had several brand name clothing items that they didn’t want. Tried to give me $6 for my barely worn Jordan 1s! Horrible place to work with and definitely dont give you your money’s worth. They also gave me the remainder of my clothes messy and unfolded (they were originally folded). Staff was inattentive and rude."