Marin Ace Hardware 180 Merrydale Road, San Rafael, CA 94903

"Friendly staff and good service.... better than Home Depot... Their price is right .."

"This is the place to go. They friendly, helpful and polite. I like when the staff take an extra step to have the customer. Great job guys keep it going."

"I come here for stuff I need in a hurry and don't want to spend hours at home Depot. This place is friendly and usually has what I come for. Most of all, they are pet friendly."

"A bad experience with three employees. Jackson sold me the wrong part. I found out when I looked at it after leaving the store. Called and talked to Oscar who said he was the supervisor in charge. I asked for when an employee experienced in plumbing who could help me. He gave me the names of three employees who would be in the next day at 10:30am. I got to the store and told two of them didn't work that day and one would be in at 11:00am. The store manager Scott turned out to be a jerk. While helping me, he went to a help another woman customer and spent fifteen to twenty minutes helping her while I waited. This woman customer asked if I was in her way and I said, "Yes." and she said she needed to get to work, and I said I need to get to work also. And then Scott the manager who really shouldn't be raised his voice and said to me if you get confrontational with other customers, you will be kicked out of the store. That was totally out of line, and he should be fired. Scott the manager was very slow and between waiting and helping other customers while helping me, I was in the store for forty-five minutes. Scott ordered a part for me that isn't ideal, but hopefully it will work. In fact, all three of the employees I discussed above should be fired. I called and emailed a national number several times and requested to hear from a supervisor and they never got back to me. I also requested an email address for a district manager, and they forwarded my email to one of the owners of the store. The store owner apologized to me by email and told me those three employees had been talked to in order to improve customer service. I will say again all three of those employees should be fired. If you have difficulties with any employees especially these three, contact the owners. In all fairness, I will say that with simple things I have had good customer service."

"Had the only mechanical pasta maker i needed near me. Worth the 30 minute drive, great service with the guy over the phone but not so much the ladies when I got there, they were too busy talking amongst themselves to even open a 2nd register with the line. Store is great though"