Quick Lane at Ford Lincoln Fairfield

"Agreed with the agent to rotate my tires but the video shows that didn’t happen. Don’t pre-pay ford, dealers don’t like it."

"Professional workProfessional in my Explorer, cordial, friendly and fast service. The video they took showing me how they performed their work on my car earned 5 stars. They kept me informed the entire time by text messages. Thank you Jesus Herrera."

"Everything from the phone call, to the check-in process, to the short-wait (with my kids), to the check-out went so smoothly! VERY superb customer service, specially compared to other Quick Lanes. I have FOUR locations closer to me, but my kids and I prefer going all the way to Fairfield. In addition, I noticed that my oil won't be due again for another year! Amazing!"

"Very impersonal experience. New to the area and I usually appreciate the attention my car gets at a dealer. Tried to establish that here, but this is not the place. I'm not even entirely convinced I received the service I paid for. "The works" included a tire rotation which I was due for and I felt maybe my front left tire needed a little air. When they called my name I went to the counter and asked if the tires were found to need air? He said "well I don't know that". In my mind I was thinking, hey service man, the paperwork is in your hand, can you just answer my question... I reviewed paper I received when I left, no mention of psi check. Like I said in the beginning, very impersonal, I'll most likely go elsewhere next time."

"Up until today (5-18-18) I have been very happy with the service and customer service that Ford Lincoln Fairfield has been providing me since I bought my Ford Escape from them in July of 2016. However today was not the case ! I called the Quick Lane dept.yesterday (5-17-18) to see about bringing in my vehicle for an oil change the next day. I was told by the "manager" that if I brought it in around 7 a.m. that it would be ready by 9a.m. which was my request because of time constraints for this day. I arrived at 7:05a.m. and there was four people ahead of me(no big deal) and I asked how long it would be to get a oil change and was told "at least" an hour and a half just to get to my car since they only had 1 tech there at 7am but 3 more coming in at 8am. I asked how about first thing Saturday morning at opening and his response was "oh you'll have to leave it here if you bring it in on Saturday". Really, for an oil change on a Saturday being there right at opening ! Ridiculous !!! I chose to wait today(was given a number to be called to get checked in) Only 2 people were ahead of me after a number was called and 25 minutes had passed and my number was still not called ! I got up and left and said I'd be back on Monday ! Whoever is running this department is doing a bad job of both training and scheduling ! I understand more techs later in the day to get the work done by closing but also there should be at least 2 oil change techs there at opening to handle this ! Truly ridiculous ! Not a happy customer !"